2fa

3 Topics

User (Bookkeeper) unable to see Uploads
Hi - just setting up MYOB and user (given Bookkeeper access) unable to see the receipts uploaded? they are effectively seeing a blank screen and not linked to business in which I invited them? any suggestions as to possible cause? (FYI - I thought possibly MacBook issue as this is what the were originally accessing with but still getting same result using Windows). Thanks
BBPlumbing
22 days ago Place MYOB Business: Getting Started
32Views
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1Comment
6 digit code
I was held up all day yesterday unable to sign in, due to the 6 digit code NOT arriving via SMS until 6:35pm my time - AFTER I had gone home. I was unable to sign in any other way. Not helpful. Can someone look into this issue as it's not the first time its happened.
Solved
PLButchers
1 year ago Place AccountRight: Getting Started
137Views
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1Comment
2FA erratic with Business Pro
Not the first time this has happened. The 2TA authorization code via email is either not received or takes such a long time to arrive in the inbox that you try again. Telstra Bigpond- IMap. Spam & Junk checked and also direct on the server. Nothing there. Re-try and the same happens. Today I eventually received 2FA codes at 10:21, 10:31, 10:33 & 10:36 Eventually, say 30 minutes later, one will arrive but trying to use it states it has expired or already been used (as for the one received at 10:21). Then, exiting the MYOB web portal for Business Pro and then going back into it, I am already logged in. This is very frustrating. If MYOB & the ATO require 2FA, then it has to work. Waiting 30 minutes for a code is unacceptable. As said, it does not always occur. Overloading of MYOB servers perhaps? If so, then please fix this! & no, checked the NBN connection & all is ok. Ethernet direct to the router & upload / download rates at spec. Tony (ACMA open class cabler)
Solved
AKMTony
1 year ago Place MYOB Business: Getting Started
63Views
0likes
3Comments