Forum Discussion

Trusted Cover User

2 months ago

2FA erratic with Business Pro

Not the first time this has happened. The 2TA authorization code via email is either not received or takes such a long time to arrive in the inbox that you try again.
Telstra Bigpond- IMap. Spam & Junk checked and also direct on the server.
Nothing there.
Re-try and the same happens.
Today I eventually received 2FA codes at 10:21, 10:31, 10:33 & 10:36
Eventually, say 30 minutes later, one will arrive but trying to use it states it has expired or already been used (as for the one received at 10:21).
Then, exiting the MYOB web portal for Business Pro and then going back into it, I am already logged in.

This is very frustrating. If MYOB & the ATO require 2FA, then it has to work.
Waiting 30 minutes for a code is unacceptable. As said, it does not always occur.
Overloading of MYOB servers perhaps? If so, then please fix this!
& no, checked the NBN connection & all is ok. Ethernet direct to the router & upload / download rates at spec.

Tony (ACMA open class cabler)

2FA

PrueMYOB
2 months ago
Apologies for the disruption you have been experiencing Tony. We are currently monitoring an issue where some 2FA emails to Bigpond email addresses have been delayed. To mitigate this, we have created two more IP addresses that we send 2FA emails from, which should prevent the "bottleneck" that has been occurring with Bigpond emails. Our recommended solution would be to change to SMS or app for 2FA - our customers find these methods the fastest & most convenient. They are also safer than email 2FA! Cheers Prue

Mike_James
Ultimate Cover User
2 months ago
Hi AKMTony , another user has reported that there is a known issue affecting emails between MYOB and BigPond.

See Re: 2FA email delays for that comment. Changing to an SMS code is your likely solution.
- AKMTony
  Trusted Cover User
  2 months ago
  Dear Mike, as the 4/5 G mobile service here in inner suburban Melbourne is so patchy, SMS unfortunately is not a reliable option.
  Wondering if MYOB can consult then with Telstra Bigpond to sort out the issue?
  Many thanks for your reply.
  Tony
PrueMYOB
MYOB Moderator
2 months ago
Apologies for the disruption you have been experiencing Tony. We are currently monitoring an issue where some 2FA emails to Bigpond email addresses have been delayed. To mitigate this, we have created two more IP addresses that we send 2FA emails from, which should prevent the "bottleneck" that has been occurring with Bigpond emails. Our recommended solution would be to change to SMS or app for 2FA - our customers find these methods the fastest & most convenient. They are also safer than email 2FA! Cheers Prue