HELP

12 Topics

Myob not responding error - Remittance advices
This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a "not responding" error and crashing. Sometimes you can go in and try again and it will send and other times it just continues to crash. It occurs whether you send one or multiple emails. I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: - Sending only one at a time - Ensuring default/card 1 email is the same as the remittance email - Deleting the email from the card and resaving Additionally I tried going in and resaving the form in case it was an error with that. None of these have solved the issue. If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. Thank you community:)
EilishLednar 3 years ago Place AccountRight: Sales and Purchases
881Views
0likes
9Comments
Unable to open an employee's card
Having troubles opening an employees card to reverse a transaction... Hoping someone can run the script needed to fix this, please?:smileysad: AccountRight Application Error Report ===================================== Application Version: 2022.10.24.7505 Application File Version: 2022.10.24.7529 Incident Id: 6805ea21-b7ac-45b1-8d9a-36c44e3abfb8 Time: Tuesday, 13 December 2022 12:09:02 AM Code: Unknown (0) Message: (Unknown): ShowUIView(CardDetail,...,...)
Solved
rbray 2 years ago Place AccountRight: Payroll
435Views
0likes
4Comments
Deleted Purchases Retrieval?
Hi, Is it possible to retrieve deleted purchases? Our company had a couple bills that weren't paid yet & I accidently deleted these instead of duplicates i had created.
Solved
Tom_Michael 3 years ago Place AccountRight: Sales and Purchases
365Views
0likes
1Comment
Payroll Reinstating Archived Employees
Currently working with the new MYOB update and am not a fan of the new payroll system. It is overly complicated and messy to look at, and you can't change any employee details without s**bleep**ping the entire payrun and starting from scratch which is not user friendly at all. My main issue is with the system to archive and reinstate employees. There used to just be a check box for archived employees and if you wanted to bring them back you just unchecked the box, but now that doesn't exist. How do I bring back archived employees without creating a whole new employee profile for them?
ash123 7 months ago Place New Zealand Payroll
321Views
0likes
2Comments
Super calculated on Overtime
@ MYOB all the helpers out there, We recently updated the super payroll categories and mistaken one of the overtime account was not exempt from super and 2 pay runs calculated the incorrect super. How to fix the additional super calculated in those last two pay runs?
DejongHoists 12 months ago Place AccountRight: Payroll
290Views
0likes
1Comment
MYOB Team - Adding breaks to employee timesheets
Our approving manager approves all timesheets each week, however because he doesn't have the ability to add in lunch breaks if an employee has forgotten to enter one, he has to make multiple phone calls to employees each week, ask them to add in their forgotten breaks, wait for them to do so, then approve their timesheets. This would be a lot easier if he could add those breaks in himself, as he is present with them and knows whether the breaks were taken or not. Is this something he should be able to do, or does the app not have this ability?
activeasphalt 2 years ago Place AccountRight: Payroll
284Views
0likes
1Comment
Payroll Error - Old Financial Year
Hello! Very much hoping someone can assist. I'm working on reconciling bank accounts for a client, for 2021 Financial year. I've noticed some errors in Payroll processed Oct-Nov 2020. Two staff members were paid $1.00 less each week than they should have been, for 6 consecutive weeks. (Bank showing payment of $1082.00, Payroll shows $1084.00) I've gone to the Payroll reporting area, but am unable to correct STP reporting for that period, and am unsure of what journal to do in order to reconcile the account. I can't adjust the weekly wages as they're closed, and also then wouldn't balance to ATO reports... Am at a loss, hoping I'm missing something easy and obvious :) Thanks in advance for any help you can offer!
PCCBookkeeping 2 years ago Place AccountRight: Payroll
267Views
0likes
1Comment
MYOB Team app - delete account
An employee has downloaded the Team app and tried to set up his account, however has spelt his email incorrectly. He has an iPhone. The app has created this incorrect account and now he cannot create one using his correct email no matter what we try. I have deleted the app off his phone and reinstalled, and no matter what we do to try and create a new account, it remembers the incorrect account with the non-existent email attached, and won't let him start again. Can anyone help? I just need him to be able to start over again.
activeasphalt 2 years ago Place AccountRight: Payroll
232Views
0likes
1Comment
Payroll cannot process - Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: 3d6a440d-6085-42e0-a63f-028e2713eb9b.
I am trying to process payroll, it needs to be finalised today. The following error message keeps coming up. Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: 3d6a440d-6085-42e0-a63f-028e2713eb9b. Please help!
LindaCommins 2 years ago Place MYOB Business: Payroll & MYOB Team
216Views
0likes
1Comment
How to get help from my.MYOB
I have two questions. I used to be able to search the "Knowledge Base" when I logged into my.MYOB.That doesn't appear to work anymore. All I see is "MYOB AE/AO support.How can we help you?" Which doesn't help. How do I get help from MYOB? How do I get help/instructions with Inventory regarding Consignment Stock as a Consignor? I have found an article posted by "Support Note Guy" back in 2016. This post has examples but there are no images. Is there any updated versions? What happened to all the instructions that used to be available? Is "Ask the Community" all that we can use? There is nothing wrong with that as I have found this area extremely helpful but it seems that MYOB is passing the buck. MYOB doesn't seem to provide much help anymore. Unless it is in a place that I don't know about. Thanking in advance for any assistance. Regards, Lea
Learoy 9 months ago Place AccountRight: Sales and Purchases
199Views
0likes
0Comments