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activeasphalt's avatar
activeasphalt
User
2 years ago

MYOB Team app - delete account

An employee has downloaded the Team app and tried to set up his account, however has spelt his email incorrectly. He has an iPhone. The app has created this incorrect account and now he cannot create one using his correct email no matter what we try.

 

I have deleted the app off his phone and reinstalled, and no matter what we do to try and create a new account, it remembers the incorrect account with the non-existent email attached, and won't let him start again.

 

Can anyone help? I just need him to be able to start over again.

HELP
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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi activeasphalt 


    Can you please delete the employee with incorrect details from all the Locations in the admin portal, and then ensure their email address is set up correctly in the Card file in AccountRight? If yes, try adding that card to the MYOB team and let us know if you get any error message ?