Here's a novel idea - FIX ALL THE BUGS. And in particular, recurring transaction reminder alert user selection
When trying to edit a recurring transaction, the user to receive the reminder alert changes to whoever is editing the schedule. Why??? From what I can see, it was a known issue back in 2021. I shouldn't have to reselect it each time, and sometimes I might not even know who it's supposed to be! As other users have reported in archived/closed posts, there's no way to report who receives alerts, so as soon as I open the edit schedule window, I can no longer see who should be receiving the alerts because the system fills in my name... (If there is a way to do it, I haven't found it, and it would be useless after I've accidentally saved it with my name anyway.) There should be a whole other section (if not in the forum, then directly to MYOB) for reporting bugs - these are not 'ideas'. They are things that have broken that your developers and decision-makers can't be bothered addressing.
Recurring for Sales - Address field changes back to default on customer card
AR Desktop We have recently moved from AR Enterprise to AR Plus. Have found that when using a sales recurring and changing from Invoice to Order (or Quote) the address field defaults back to the customer card. This is very frustrating as when using recurring transactions as a copy function all details need to stay the same. When doing the same thing using "Recurring Purchases" changing from Bill to Order, the address field stays the same as expected. This is very frustrating when you are trying to do a complete copy of the original but need to change from Invoice to Order or Quote.Attachments sometimes don't show Notification
AR Desktop - Purchase Bills Sometimes the attachment notification bubble doesn't show. When this happens the little preview - top right corner of the bill also doesn't show even though there actually is a pdf attachment loaded. In the case below one attachment is not showing. This was uploaded to the bill directly and not through the in tray. Not sure if this has anything to do with it?Allow Drag & Drop from Outlook Classic into Invoice & Bill Attachments
Anyone else noticed Drag and Drop works from Outlook Classic to AR Desktop "In Tray" without any issues but Outlook to "Invoice" or "Bill" Attachments doesn't? Here's what AI says is the issue. Question: Why does drop and drag from outlook classic 2026 to accountright desktop 2026 only work for the in tray and not bill attachments? Response: The difference in drag-and-drop behaviour occurs because the In Tray processes files through a general Windows file-drop handler, whereas direct Bill Attachments rely on a specific modal form control within MYOB AccountRight that fails to capture the OLE/COM data stream sent directly from a Classic Outlook message body. Technical and Application Reasons The In Tray Engine: The In Tray acts as a broad document repository drop-zone. It accepts raw file handles, temporary cache files, and direct binary drops from external software seamlessly. The Bill Window Modal: When you open an active Bill and look at the attachments tab, AccountRight locks that specific child window into a strict UI state. When an item is dragged from Classic Outlook, the target field fails to parse the virtual file object, causing the interface to hang, grey out, or reject the stream. Outlook MAPI Handlers: Classic Outlook exposes attachments as virtual MAPI memory objects rather than concrete local file paths until they are fully written to a temp folder. The In Tray can unpack this virtual stream, but the specific Bill attachment dialog box cannot. Recommended Workarounds Save to Desktop First: Drag the attachment from Outlook onto your Windows desktop or local folder first, then drag it from your desktop into the Bill attachment area (or use the Add Documents button). Use the In Tray Workflow: Route all incoming bills through the AccountRight In Tray via drag-and-drop first, then link or match the processed tray document to the bill. Question: It works from file explorer and other areas but not from outlook classic Response: That confirms the issue is exactly how Classic Outlook handles files during a live drag. File Explorer passes a concrete, physical local file path, which the AccountRight Bill window easily understands. Classic Outlook, however, passes a virtual memory stream (an OLE object) because the file technically does not exist on your hard drive yet; it only exists inside the Outlook database. Because the AccountRight Bill window lacks the specific code required to unpack virtual MAPI streams, it ignores or rejects the drop. Question: funny how it works from outlook classic into the in tray Response: It really is a quirky double standard! The reason it works for the In Tray but fails for the Bill window comes down to how MYOB built those two different features: Why the In Tray is Smarter Modern Code: The In Tray is a newer, web-integrated feature built with modern development tools. MYOB programmed its drop-zone to look for virtual files, grab the Outlook memory stream, and automatically save it to a temporary local folder on the fly. Generic Drop Zone: It acts like a giant net, accepting almost any incoming file structure. Why the Bill Window Fails Legacy Code: The Bill attachment window uses older, rigid database controls. It expects a completed, physical file path from your hard drive (like C:\Users\Name\Document.pdf) the exact millisecond you let go of the mouse. No Stream Support: When Outlook hands it a virtual memory link instead of a hard path, the old code doesn't know how to unpack it, so it simply drops the ball. Essentially, MYOB updated the front door (the In Tray) to handle modern email workflows, but left the back room (the Bill window) running on older tech. MYOB is there any chance you can update the code like you have in the "In Tray"?
