Updating Email Address for Clients in MYOB Portal
I don't understand why MYOB won't allow you to update a user's (client) email address on the Portal. (I think it's a bit inefficient to be honest, as some users are connected to multiple Portals.) Can someone please explain why this is the case? Or suggest a solution which doesn't involve creating a new user everytime a client changes their email address? Or is creating a new user the only way to go about this?3.4KViews5likes3Comments
Sending statements to multiple email addresses
How can I email customer statements to more than one email address? Some customers want their statement emailed to them and their accounts department but it only lets me email to one address. When emailing invoices I have the option to choose up to 5 email address so send to at once. Can we please have this for statements also?Solved2.2KViews0likes1Comment
How to change Employee email in Accountants Enterprise
Hi Everyone, I am currently trying to troubleshoot my inability to change email addresses for employees in Accountants Enterprise. The employee in question has been using their account for some time and is successfully linked to my.MYOB. However, under their employee record the email field displays 'Email Address Goes Here' and I cannot enter a new one. This as means that when other users attempt to send email alerts to the person in question they are told they do not have an email. I have tried re-assigning their my.MYOB email but this has not had any effect.Solved1.6KViews0likes2Comments
Accountright Live and Emailing payslips
Hi all. I apologise in advance: I may get some terminology wrong. I have an Accountright subscription,and recently purchased a second subscription for another company in order to comply with STP conditions (so, 2 subscriptions, 1 serial number). I would now like to take advantage of the use of Accountright Live in order to send payslips via Accountright rather than Outlook. Is it possible to do this for both subscriptions? If so, how do I go about it?Solved1.3KViews0likes3Commentsunable to access Print/Email Invoices list 'Unable to Connect' error message
Dear MYOB support We've been experiencing ongoing issues of being unable to access the print/email invoices function, Accountright error message displays 'Unable to Connect' (please see my previous posts regarding same issue). We have been dealing with this same problem for MANY months, with great frustration. While the print/email invoices list is not able to be accessed we've had no choice but to painstakingly email every single invoice individually = huge waste or our staff's time. About a month or so ago though & to our immense relief & amazement, this function miraculously started working again....hallelujha!! ...& we were once again able to access the Print/Email Invoices list so we could 'select all' & bulk email all invoices for the day. SO much quicker! However & incredibly frustratingly, as of TODAY the Print/Email Invoices function has stopped working again. It happens regardless of which user login is used & from whichever of our offices we login from & over various internet providers - as has been the case previously. All other functions continue working. Yesterday it was working...today it is not, and we have not done anything differently. All past suggestions from MYOB support regarding this issue have not been able to fix it. Given that the function recently started working again, without us doing anything differenty, but has now stopped working again, can someone from MYOB please explain what is going on? It is incredibly frustrating to be battling this issue with what is such a basic & necessary function. I look forward to a response.398Views0likes2CommentsAssigning a User to an invoice created
Hi there, when creating an invoice - other than sales person is there any other way to assign a user to create the invoice? for instance - salesperson being the one who took the order or picked the product etc, but the person in accounts/admin who is creating the invoice on MYOB? in my company there are a few people to create invoices and for QC and follow up procedures would be good to know who did it - i know when you also have emailed a invoice you can see when it was opened/viewed and sent off, can you also see timestamps of when the invoice was CREATED? we have clients we dont always email invoices to, but print them! Any help would be grately appreciated!Solved
Email Invoice not sending
I have one invoice that I didn't realise hadn't sent until days later. I complete the invoice, click share > email invoice, attach photos and type my email content and hit send and all seems good, I get no errors or anything. But then when I check the invoices list the Activity column for this email is blank. All other invoices that I email have something in this column but not this one. Why would it not be sending and not giving me an error message of some type?Solved340Views0likes3CommentsSales Invoice Default print form not emailing as default choice
Client has two invoice templates setup, and each customer has setup in card file the choice of which template we want them to receive, when I print invoices great the correct default form is choosen, but when I log into online myob to send out the monthly invoices with multiple attachements, the default invoice form is not being picked up and some customers are getting the wrong invoice template sent to them. Where can the email template default be customized like we do for 'printing' in the card file.
Recurring transactions emailing invoices
Hi MYOB, I'm looking for help in setting up a recurring transaction that emails itself to the client. I don't need a reminder I have the recurring transaction working OK Is this an available feature? I can see plenty of threads asking for this but not answered. ie: an option below to: "email invoice to customer billing address" - checkbox Cheers Enceladus DigitalSolved
