Payroll - unable to sign in
I am unable to sign in to Payroll, couldn't sign in all night last night and again this morning. Just keep getting this error message: This page isn’t working essentials.myob.co.nz is currently unable to handle this request. HTTP ERROR 503 I have cleared the cache and deleted the browser history, have updated and restarted the computer and have tried another PC with a different browser but... the two factor authentication now wont work, sends me the email and when I put the number in it says incorrect number or it has been used before? (it isn't the incorrect number and I haven't used it before?? I need to get the pays processed today but am about to head off to work.
Payroll and PAYE
Where in this payroll does it calculate and show the gross amount on screen or in a report to be paid to IRD at every weekly IRD Filing. Why do we have to add these items to get a that total amount PAYE + Some Deductions ? + Employee Kiwisaver + Employer Kiwisaver The Payroll Activity Report shows all deductions so you can use this report as some are non taxable. Is this payroll not intended for New Zealand , we never had to do this with Ace Pays ? Are we missing something or does the program need adjustments made. Any help appreciated.
New NZ tax from 31 July updated early
I have just finished the payrol week ending 6/8/24 and the tax for my people is the same as last week which suggests that the changes were already in place was the tax update automatic with out any notification No email has come through to say that the update had happened or was happening internally would of been good to know this
Final pay - 2 pay runs in one pay period
We run a monthly payroll, paying employees on 12th of the month for the full calendar month. We are making some employees redundant and wanting to pay redundancy and final leave balance at end of the month. Can I run two pay runs in one month? Possible alternative is to run normal pay as being from 1st to 30th of the month, change pay cycle to weekly and have pay period for the 31st. In this scenario, the redundancy should be taxed correctly as an extra pay, but will the annual leave be taxed correctly? Any solutions would be appreciated.Modified Tax Rate
HI, We have an employee with a modified tax rate. The new rate is inclusive of ACC levy. I have entered the new rate into the "Tax Rate %" field less the 1.67% ACC rate. But when the employee's tax is calculated it's not correct. The tax is out by $0.19, or about 0.2% Why would this be?
Different day in lieu cashouts taxed at different rates
Hi experts, I need some assistance please. Our staff are entitled to claim days in Lieu when travelling or working over weekends or holidays and our in-house instruction is that the staff member either has the day off within a specific time period or if that is not possible, they are paid out. One particular staffer noticed that when he was paid out a day as part of his salary the PAYE was different to when he was paid out a day on its own, as in not part of a pay run. He asked me how this was possible and I haven't any idea at all how this works. We are on MYOB Payroll and it is in the works for us to move over to MYOB Payroll for business from EOM. I was also asked to confirm why they would need to pay in to the IRD if their PAYE has been deducted correctly. I have no idea about that either I'm sad to say. I just use and trust the software to be correct. I do run the updates when I am notified about them. If anyone has any answers for me I'd sure appreciate them! Thanks and have a great afternoon :-) Heather
Employee changes
I am trying to change the hourly rate for a current employee and when I click on "Save" I get a message that says : Save changes and delete saved pay run? This employee is included in a saved pay run. If you save these changes, we will delete all saved pay runs that include this employee. I haven't seen this message before. Usually I can just save changes without an issue. Why is this message coming up?