payslips

6 Topics

Payslips not emailing
Hi - I have an ongoing issue with payslips not sending to employees via email. The pay history shows that the payslips have been emailed. I have double checked all email addresses are correct and have also tried alternate email addresses and still no payslips arrive in their inbox. I have just had to send seven weeks of historical payslips to one employee manually. I am using Business PRO. Any suggestions for why this feature is not working and how I can fix it? Thanks
Solved
SHY007
2 months ago Place MYOB Business: Payroll & MYOB Team
10Views
0likes
1Comment
Payslip emails not sending - possible blacklisted email addresses?
Good afternoon MYOB support, I tried sending this post under the wrong category (NZ Payroll) and it was marked as spam, so I will try here. Our payslips are randomly not sending. Each week, different employees are not receiving their payslip. There appears to be no obvious pattern to the email domains or email addresses not showing up in the Sent Emails screen. Those employees not listed in that screen are reporting that they are not receiving their emails. This has happened ever since we started our new data file in August 2023. My email address is one of those affected. Is it possible that email addresses are randomly blacklisted by MYOB each week? See the following threads for similar problems: Solved: Possible Blacklisted Email - MYOB Community Re: Emails Bouncing due to blacklisted - MYOB Community Please assist me on a one-on-one basis so that this error can be solved permanently. I prefer a phonecall or email, rather than using this site. Thank you,
Alb_Engineering
2 years ago Place AccountRight: Payroll
284Views
0likes
3Comments
payslip and invoice emails not sending
I am having issues with emails not sending again today. Had the same issue with pay slips not recieved by several employees last week, and thought this was resolved. Today only some of the payslips were able to be sent and invoice emails were not able to be sent either regardless of domain. I have employees and customers contacting me when they have not received their expected email. This is very unprofessional. Please help ASAP
Solved
Kathy2
2 years ago Place AccountRight: Payroll
547Views
1like
1Comment
Decimals on Payslips
HI There, I am trying to customise our payslips. when doing a new payslip away from the default the decimal places in $ symbol go beyond 2 decimal points, and the $ symbol is removed. As this can work in the default template can i please have help with how to make it work in the customised payslip please.
Gio7
2 years ago Place AccountRight: Payroll
332Views
0likes
3Comments
Employee payslip emails bouncing
I have an employee to which I can send direct emails and get responses but his payslips from MYOB are bouncing back. We have liaised with the employee and their email address is correct and they are able to receive emails from our work emails. The below is the message that we have received: Sorry, email delivery was unsuccessful. Diagnostic-Code: smtp; 550 5.5.0 Requested action not taken: mailbox unavailable (S2017062302). I have seen other threads for this but cannot add comments as they are closed. Can someone from MYOB please check if his email has been blacklisted?
pcmcarpentry
3 years ago Place AccountRight: Payroll
328Views
0likes
1Comment
myob payroll not sending payslips
just done a windows update and i am getting the below error come up when i try email payslips: i am already running as administrator and have restarted multiple times. before i tried run as administrator, i was getting error 30
Solved
Simpkin99
4 years ago Place New Zealand Payroll
1.3KViews
0likes
2Comments