Payroll Activity Summary vs Payroll Register Summary report
Hi Everyone As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. What if the Payroll Activity Summary and Register Summary reports don’t match? If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly When that has been checked navigate to the pay history section of the employee's card -Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) Select to Show pay historyfor that particular and overtype that value to be same as the payroll transaction recorded Rerun the relevant reports to ensure that they do match. Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries.11KViews2likes0CommentsUnable to open AccountRight file after upgrading to the latest version
Hi Everyone, We have had a number ofreportsfrom Userswho have upgradedtheir files to the latest version offline and when trying to open the upgraded file they get the following error message: AccountRight has encountered an error and needs to exit The following AccountRight Hotfix tool can be run over the company file. Instructions for running the tool are also included below. Run the AccountRight Hotfix tool: Close AccountRight Download the AccountRight tool Find the tool that you downloaded and double click it When the tool appears, all files found in your AccountRight library will be listed If your file isn't listed, click the Server Edition tab. Still not listed? Click Custom Location and then browse to the folder containing your company files. (Note: You can also drag and drop your company file into this window to update the file) Select the files you need to open and click Update selected files. When allfiles have finished, you can now close the tool. Start AccountRight and open the company that has been updated. When the Confirmation window appears, choose to confirm the companyfile online and click Next When complete, close the Confirmation window. You can now work on this file. If you continue to have problems opening your files, do let us know byStarting a new Post. I'm sure the MYOB Community would be happy to assist.4KViews0likes0CommentsTroubleshooting Connection Errors
Hi Everyone. Here are a couple of quick and easy things you can do if you are getting connection errors in AccountRight to try and resolve them. Flushing the DNS cache can fix any errors where the computer cannot contact our servers. This is done by: Switch off the Modem: Switch off the modem and leave it switched off for a couple of minutes. This might seem overly simple but don’t discount it, as the humble modem can accumulate a lot of information inside it. By switching the modem off and leaving it for a few minutes it allows the modem a chance to clear ensuring that you are connecting with a fresh connection. Flush the DNS cache on the computer: Press the Windows Key on your keyboard Type in: cmd In the list of results,right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try a different connection to see if you can connect. Whether it’s a hotspot off your phone or you call your accountant to see if they can access your file on their end, this can help you work out whether the problem is with your connection or with AccountRight. As the antivirus monitors operations in real time this can impact internet traffic coming into and out of your computer. Temporarily disabling the antivirus can help you determine if it is causing issues with connecting to your file. Here is a great help article that can take you through how to do this:Speed and performance tips Still not connecting? Our help article,Error: Connection error, does give some additional troubleshooting steps and more information on how to resolve some connection errors.3.4KViews0likes0CommentsGeneral Ledger (detail) report to include GST column
Hello. I need to provide financial figures on an expense account that includes the GST included for each item. I have tried the insert/modify tab but there is not option to include the column for the GST amount. Can anyone help or suggest a work around please?Solved2.9KViews2likes1CommentRestoring Company File - Error Message when uploading Company File
Hi I am using the new Cloud based - AccountRight Plus AU 2018.3 At some point in the last year, my Company File Name was changed to include a year "2018" and I have been trying to change it to something more generic, so that other users don't get concerned they are using an old file. I have followed all the steps on: https://community.myob.com/t5/AccountRight-Getting-started/Changing-a-company-data-file-name/td-p/518744 At step 5 (5. After that backup has been completed, go restore that file online using AccountRight Live (File>>Restore>>Online with AccountRight Live).),I continually get an error message when I am trying to restore the file with the new generic name. I am definately selecting the button restore: "online with AccountRight Live". It goes into the showing the progress bar showing it is restoring. And after a minute or two an error message pops up saying: Unable to restore. An error occured while restoring this company file. No changes were made to your online. Please helpSolved2.9KViews0likes6CommentsPayable Reconciliation out of balance
Hi MYOB members, The payable reconciliation is out by $13.32 as at 31/12/2020. I have run the payable reconciliation summary report day by day and sort out where the difference is from. There is a purchase entry of $351.28, but it is only showing $337.96 under the Trade Creditors GL. We have invoices from the same creditor before and never have this happened. Any thoughts of why this is happening? Much appreciated for helping! PhoebeSolved1.4KViews0likes1CommentReport on returns that are not yet started or lodged
There is a report on AE TAX that you can print off that shows you all the tax returns that are not lodged yet - I was just wondering if anyone knew the pathway to get to that? or anything similar? As I need to begin calling clients that don't have their 2018 tax work in yet.1.3KViews0likes2Commentsaccrual v transaction
On a receivables reconciliation [Summary] I have a member who according to MYOB owes $10.01 Total Due 0 - 30 31 - 60 61 - 90 90+ $10.01 $0.00 $0.00 $0.00 $10.01 On the corresponding Card Transactions [Accrual] report he owes 1 cent ID No. Src Date Account Debit Credit 10071 SJ 10/09/2018 1-1400 $190.49 10174 SJ 27/04/2019 1-1400 $55.00 10360 SJ 5/04/2020 1-1400 $55.00 CR001008 CR 6/08/2020 1-1400 $44.99 CR001008 CR 6/08/2020 1-1400 $55.00 CR001008 CR 6/08/2020 2-1200 $10.00 CR001008 CR 6/08/2020 1-1400 $190.49 $300.49 $300.48 but when I do a find transaction report it shows a $10 CR listing as a credit and debit. showing the $10.01 Find Transactions (Listing) 1/04/2018 - 16/08/2020 ID No. Src Date Account Debit Credit 10071 SJ 10/09/2018 1-1400 $190.49 10174 SJ 27/04/2019 1-1400 $55.00 10360 SJ 5/04/2020 1-1400 $55.00 CR001008 CR 6/08/2020 1-1400 $44.99 CR001008 CR 6/08/2020 1-1400 $55.00 CR001008 CR 6/08/2020 2-1200 $10.00 CR001008 CR 6/08/2020 1-1400 $190.49 CR001008 CR 6/08/2020 2-1200 $10.00 $310.49 $300.48 I know the member owes 1 cent but why is there a difference in MYOB. As far as I know I havent recorded anything any differently.Solved