Super Accrual by Fund reports - don't agree to GL
We noted that the "accrual by fund" payroll reports don't agree to the super liability calculated from payroll and have traced it to employees that have terminated/marked inactive. Super accrued from recently terminated employees are not being included in the report script. Is this a known issue?
Employee's super fund membership number is not valid
I am trying to pay an employees superannuation through the "Pay Superannuation' I get error message for employee: "You need to enter a valid employee membership number for this employee" The information the employee provided is The information I got from ATO staple fund is Both doesn't work. I have also tried to remove "00" at the front. Can you please assist?
Super payment was deducted twice, how do I get a refund back to account?
Hi, A super payment was authorized but then reversed, however funds still have been withdrawn from my account twice. Have sent a few messages to MYOB but no reply, does anyone know how to get a refund on the duplicated payment?
Duplicate Super Pay reference number not showing in matched transaction
Hi Hoping to get some help. A payment has been processed through Super Pay that has the same reference number as another payment. When this happens, it does not show as a matched transaction when reconciling the bank transactions. Is there a way to edit the reference number so matched transaction can identify it.? Or is there some other way for the Super Pay transaction to show up in matched transactions?
