Employee's super fund membership number is not valid
I am trying to pay an employees superannuation through the "Pay Superannuation' I get error message for employee: "You need to enter a valid employee membership number for this employee" The information the employee provided is The information I got from ATO staple fund is Both doesn't work. I have also tried to remove "00" at the front. Can you please assist?
Duplicate Super Pay reference number not showing in matched transaction
Hi Hoping to get some help. A payment has been processed through Super Pay that has the same reference number as another payment. When this happens, it does not show as a matched transaction when reconciling the bank transactions. Is there a way to edit the reference number so matched transaction can identify it.? Or is there some other way for the Super Pay transaction to show up in matched transactions?
Super payment was deducted twice, how do I get a refund back to account?
Hi, A super payment was authorized but then reversed, however funds still have been withdrawn from my account twice. Have sent a few messages to MYOB but no reply, does anyone know how to get a refund on the duplicated payment?
Super Accrual by Fund reports - don't agree to GL
We noted that the "accrual by fund" payroll reports don't agree to the super liability calculated from payroll and have traced it to employees that have terminated/marked inactive. Super accrued from recently terminated employees are not being included in the report script. Is this a known issue?
