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Reverse Pay Error - After update
I am trying to reverse a pay (as i have uploaded to ATO so i cant delete it). it has not been processed to the bank and is just sitting in my prepare electronic payments. when i click reverse it asks if i want to reverse it, i click yet, i then get the MYOB ERROR MESSAGE i called MYOB yesterday and spoke with someone but she could not fix it.9Views0likes2CommentsBackup In Progress
Hello I am unable to login to MYOB due to the error message 'Backup in progress This company file is currently backing up You can sign on once the backup is complete.' The backup appears to be frozen. Can you please reset our file to active to enable login. Thanks Alison5Views0likes2CommentsOnline Payments: BPay Surcharge
Hi MYOB Team, I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified nor made the problem businesses face go away. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with MASTERCARD and VISA; and/or 2. the abilitiy to switch off BPAY as a payment option, right now it is lumped in with Mastercard and VISA. When we were part of the pilot program this was rarely an issue for us, but since being fully rolled out, regular users now know that by selecting BPAY as their method of payment they can avoid the surcharge fees. Initially after getting stung a few times we had to decide what level of fees we're prepared to cop? As a result we'd chosen to disable the payment feature all together for all "account clients" leaving it only available for Cash Sale Invoices and only if they're less than $500 because whilst this is a great feature the costs associated are NOT! Kind regards Suzi5.8KViews38likes92CommentsInvoice full width header now cut short
Hi I have gone into MYOB tonight to do up my husbands invoices, I have not changed any settings since last time. When printing the invoices the Full width header image I have in the template is being croped and centered at the top of the invoice. I only have the one Template so it is not that the wrong one has been selected. Invoices printed out fine on the 15/4/24110Views0likes8Comments