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MYOB Assist
Find answers for MYOB Assist – the mobile companion app that works with MYOB Business and AccountRight.MYOB Team
MYOB Capture & Invoicing apps
Employees Unable to view Timesheets in App & I cannot process Timesheets in MYOB Team
Hi, We went to proces payroll and one employee could not see timesheets in there app and I was unable to process their timesheets in MYOB Team. i deleted their timesheets and added in myself. All other employees where fine. As a follow up we had him delte the app from his phone and reinstall, still the same problem. We now have two further staff members who are unable to view timesheets in the app. I have reveiewed previous post and follow the insturctions by creating a new location. This also hasn't worked. Can we pleae have assistance in resolving this. Kind regards Chelsea
MYOB INVOICE APP NOT OPENING IN GALAXY S24
MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response. Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit . This means MYOB Invoice App will not work on Samsung S24 mobiles unless the app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum). Escalated this to MYOB, not sure when they will fix this.
MYOB teams app - no break option showing
Hi I have recently set up my client on MYOB team for their 2 locations to start using timesheets through there and have noticed a few problems - It doesn't pull through their Sat or Sunday rates when they work a weekend - only base hourly rate. Also - I gather the same probem will occur during public holiudays - it will pull through only their base hourly rate? Most annyingly, the team in one store set up using iphone and they can add their breaks. While the staff in the other store just happen to be using andriod phones - they can add their hours but their is no option to add breaks. I am not sure if this is a coincidence or an android app problem? It only gives option of start time and finish time - then total hours. Anyone else come across this?Employees unable to see the timesheets they have logged on MYOB Teams app.
I have a number of employees who are unable to see the timesheets they have logged on their MYOB Teams app. I have advised them to update the app as well as uninstall and reinstall, but it does not seem to help. Out of 100 employees I would have about 15% having issues. Is anyone else experiencing this issue? Any advice.
MYOB Teams App not showing submitted timesheet
I have an employee that is having issues with their MYOB Teams App. When they submit their timesheets it does not show their history and therefore they do not know whether or not their timesheet has been submitted. As the employer we can see the submitted timesheets. As they cannot confirm whether the timesheets have been submitted we are having trouble with timesheets being submitted more that once. They are a long time user of the app and have logged on and off. Removed app and reinstalled it and are still having issues.MYOB Team - Permissions Issue
I am setting up the staff at the business to record timesheets and have multiple businesses under my account. When I try to open one business file it gives me an error: Sorry you don't have the permissions to access this resource. Please contact the account owner. How do I fix this as the same issue doesn't occur with my other files.