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MYOB Assist
Find answers for MYOB Assist – the mobile companion app that works with MYOB Business and AccountRight.MYOB Team
MYOB Capture & Invoicing apps
Attachments have landed in MYOB Assist!
Hey all! Image and file attachments for invoices and quotes are now live in MYOB Assist. You can upload JPG, PNG, PDF and TIFF files directly from your camera, photo gallery or device files. Each file must be 10MB or smaller, with a total attachment limit of 25MB per invoice or quote. You can give it a go now in the app, just make sure you're on the latest version! Feel free to share any feedback you have with us here! Cheers, Amanda.
Customer activity in assist
Why would myob bring out an app (assist) that removes such a vital function, ie: the ability to check customer actions on your invoice correspondence? Yes you can log in on your browser, but that's not efficient. If I am required to go through the process and inconvenience of logging in and navigating the web version, then that would rule out the need to also log into the assist app to create an invoice. It's double handling. I may as bloody well create an invoice whilst I'm there. Myob are obviously not in touch with what users actually need. Stupidity at it finest, or am I missing something?Public Holiday Option in Teams
Why isn't there an option in MYOB Team app to select "public holiday not worked"? Currently you must manually edit employee timesheets for that day. When you have some permanent employees working and some that don't, it makes it extremely difficult to know who has actually worked, how many hours they actually worked for the day in comparison to their normal working hours. How do people manage this? Nearly feels like manual time books are easier.
MYOB ASSIST & Sending invoices via SMS
Hi - we've just signed up to take online payments. We have MYOB assist loaded on our phones. When we raise a test invoice and send via email everything works perfectly. However when we tried sending via SMS the invoice didn't arrive (checked number & tried twice) - is there something else that needs to be set up for the SMS function to work? Also when you share a PDF from the phone APP none of the online payment details appear. Is this intentional? And finally - is it possible to add the online payment option to the order form or is it only available for invoices? Thanks
MYOB Assist is not working
Hi, I have been using MYOB Capture to upload receipts. And after I came back from overseas recently, the MYOB capture is gone, and instead, MYOB Assist. It is not working. I have been trying for a whole week, and I can only receive a message "Something went wrong, wait a moment and try again, reload" every time I open the app. I tried to find online support or a phone number to call. Can't find any. Can you please advise how to get this fixed? Thanks
MYOB Assist App issues
Good Morning After using the new app for a while it has now stopped working with no issues logging in. Then a few weeks ago, I was unable to login and it doesn't take you to the original login page. It goes to a homepage and no matter where i try to login in it doesn't work. App has been deleted multiple times and reinstalled. iPhone software updated. Please advise on how to fix this. Thanks
MYOB Teams
We are in the process of setting up MYOB teams. Focus for the program is simply employees worked times are saved in the system whereas currently they are sms through to payroll only small team of 5. So I know start can log on and log off. But my questions are No timesheet set up. If a staff member works Example Wednesday and forget to log on at the start of their shift, how can they not the approver simply back date the day and insert their start time and finish time and add or remove a lunch break. In would appreciate and help or suggestions around this as I have spent hours trying to find solutions thanks in advanceQuote Error
Using the Myob Assist to look at old quote - nothing highlight - not working Cannot preview - - error - bottom line is loading and then error occurs Something went wrong An Error occurred while loading your data. Please wait a moment, then reload the page. Is this due to the quote being expired on the app However you can still see it on myob business? Please assist
MYOB TEAM ISSUE
About a month back we had issues with adding employees to MYOB TEAM. The issue is fixed, however, another one has surfaced....i have added the new employee and sent an invite to join our roster, they receive the invite but when they click to create an account and they enters their email it says an account already exists, but have never used it beforeApp issues?
Hi all, it seems I have app issues with MYOB and I’m trying to sort it out. Firstly, my customers never load, if I’m using a reoccurring customer, I can’t use the app, it tells me “somethings gone wrong” and to try again, which never works. secondly, if it’s a new customer, I can fill out the details, that works fine, but when it comes to typing the invoice if I use service, same thing happens, “somethings gone wrong” if I use item, I can’t add lines to my invoice or it just sits there and loads nothing. what am I doing wrong ? I can literally only view invoices on the app..
Why Why are you getting rid of the simple capture
The capture was simple. Employees out buying stuff captured the invoice / receipt. We had multiple people out doing this. We didn't require MFA OR multiple login's because it was a simple capture utility. Now you have announced this assist rubbish will have to be used for capture with MFA and no shared accounts. Thanks a lot..
MYOB Assist adding users
Hi All, We use the MYOB assist app mainly for uploading credit card receipts. We have approximately 8 employees using credit cards and I am currently uploading all the receipts but its very time consuming and many receipts are lost. It would be awesome if each employee could upload their own receipts via the app. Is there an easy way to assign everyone a login? I have looked at the MYOB instructions but it appears very complicated! Thanks for any assistance.
