My employee has downloaded the Teams app and tried to create an account. It says it's been created but it doesn't ask for a password. Then it says to return to MYOB team, but she hasn't set up a password to be able to login.
We've deleted the app and re-downloaded but it hasn't helped.
Hi T_Hammond,
Thanks for your post. If the employee account has been created but they were never prompted to set a password, the best next step is for the employee to reset it from the MYOB Team login screen using Forgot password, or via team.myob.com. They’ll need to use the exact same email address that appears against their name in MYOB Team.
Once the password has been reset, they can try signing in again using that email and the new password. If it still doesn’t let them in, the next step is to remove the employee from the location in MYOB Team, save the change, then add and invite them again so they can accept a fresh invite. This step generally fixes the login issues.
Regards,
Genreve
unable to reset password as employee never got email with reset prompt
Hi RitaMay,
I'm sorry to hear your employee hasn’t received the password reset email.
Here are a couple of steps we could try:
If the email still doesn’t arrive, remove the employee from their location in the MYOB Team admin portal, save the change, then add and invite them again. This sends a fresh invitation. If they’re set up as an approving manager, try temporarily removing that role before sending the invite again.
For more information, see Getting started with MYOB Team and Using the MYOB Team admin portal.
If they still don’t receive the reset email after this, they could get in touch with our support team so they can check the account and email delivery.
Regards,
Genreve
