MYOB Team login problem

Hi ADTrees,

Login issues are definitely not ideal. At the moment, there’s nothing showing that this is related to the recent update. There are a couple of things worth trying though, as they often help with MYOB Team login issues. You can work through the steps in this forum post, since they usually sort out login problems with MYOB team app. If that still doesn’t fix it, the next best step is to reach out to our team through one of the support options on our website so they can take a proper look at your staff’s specific case.

Cheers,

Princess

HI Princess, 

We are having the same issue - seems to have started occurring from when the updates 2 weeks ago. 

Also getting this error message when trying to get into MYOB Team today;

{"uri":"https://secure.myob.com/oauth2/account/authorize?response_type=code&client_id=wa7d8hrmw8d6kaf3cmcfqjka&redirect_uri=https://production-employee-servicing-bff.svc.platform.myob.com/myob_auth&resource=wa7d8hrmw8d6kaf3cmcfqjka&scope=CompanyFile"} 

Princess_R wrote:

step is to reach ou

Hi amy2947,

Thanks for sharing that extra detail. The message you’re seeing looks like an MYOB Team sign-in or authorisation link, which usually means the login session hasn’t loaded properly. To help narrow it down, you can try a few quick steps:

• force close the MYOB Team app, restart your phone or tablet, then try logging in again
• make sure you’re using the latest version of the MYOB Team app from the App Store or Google Play
• if it’s only affecting one employee, log in to the MYOB Team Admin Portal, remove them from the location, then send the invitation again

If those steps don’t help, and since this seems to have started after the recent update, it’d be best to get our team to take a closer look and investigate whether it’s related to the update or a new issue.

Cheers,

Princess

My staff also constantly has login issue. Worse thing is the new staff, they couldn't even create their account as it goes to login page directly without having create account button. Forgot password button is useless, it goes to help page without any actual reset password function. This is a basic function an app should have. I don't know how a professional accounting software can mess this up.

Hi Swiftshine,

Sorry to hear this has been happening. If your staff are still having trouble creating accounts and logging in, the best next step is to contact our support team so they can investigate the issue in more detail and help from there.

Cheers,

Doreen