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SBC1
Member
1 month ago
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Cannot Login

Hi, This has been happening for weeks, spent hours with support, still cannot login. Can someone please help? Account Right

Open MYOB

Open a Company file

Click on company name

2FA  box appears

Open email window to get 2FA

Back to MYOB - get "You're not signed in yet" Photo attached

Around and around in this circle....

I've cleared cache etc etc 

Please help........thank you

 

  • Hi Folks

    The Registry hack works every - but you have to be administrator - open registry....... if not administrator you will be asked for admin password.

     

    Go to 

    HKCU [current_user]   and drill down to software/classes/ ... find entry myob-arl and delete or rename to .old

    Close registry - do not delete, change this entry in any other hive - only current_user

    Close registry - MYOBs ......

     

    Some people argue it doesn't work - it has worked consistently for me, my clients, my server with multiple users....... consistently it fixes it.

    The only difference needed was going into a users logon on my server - opening registry by inputting administrator username and password - sometimes I had to change this users properties to administrator - go back in as this user then do the registry fix..... sometimes only 1 user on this server needed the registry hack... however, in 100% cases this has fixed this problem.

     

    This has now happened twice with rollout 2026.4 and then 2026.5 

     

    On my home laptop I am the administrator so hack worked 100% first time.

     

    Folks, this hack seem to work every time - if it isn't working for you it is a permission problem for registry changes not that the hack doesn't work.

    However, if it doesn't work for you, sorry haven't had this case yet; perhaps a total re-install might work but I would delete all Registry entries of myob-arl - a thought.

     

    The Doc

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