MYOB Teams Login
My employee has downloaded the Teams app and tried to create an account. It says it's been created but it doesn't ask for a password. Then it says to return to MYOB team, but she hasn't set up a pa...
Forum Discussion
unable to reset password as employee never got email with reset prompt
Hi RitaMay,
I'm sorry to hear your employee hasn’t received the password reset email.
Here are a couple of steps we could try:
- Check that the employee’s email address in Payroll > Employees matches the email address shown in MYOB Team.
- Open team.myob.com in a web browser, select Forgot password, and enter that same email address.
- Check the employee’s inbox, junk, and spam folders.
If the email still doesn’t arrive, remove the employee from their location in the MYOB Team admin portal, save the change, then add and invite them again. This sends a fresh invitation. If they’re set up as an approving manager, try temporarily removing that role before sending the invite again.
For more information, see Getting started with MYOB Team and Using the MYOB Team admin portal.
If they still don’t receive the reset email after this, they could get in touch with our support team so they can check the account and email delivery.
Regards,
Genreve
