Forum Discussion

ScottH24's avatar
ScottH24
Member
1 day ago

MYOB Capture gone but Assist not available in NZ

MYOB Capture won't update, even though have tried to download the app from scratch. MYOB Assist is not available in NZ. How do you upload receipts?

 

3 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 day ago

    Hi ScottH24,

     

    Great question. At this stage, there isn’t any update on changes to Capture app availability in NZ, so it should still be working as expected. If you’re running into any errors, please reach out to our team and they'll be happy to help. As an alternative, you can also upload receipts and bills by using the Uploads/In Tray option. You can find more info here.

     

    Cheers,

    Princess

  • Sarahh0154's avatar
    Sarahh0154
    Contributing User
    1 day ago

    Hi there this is happening to me too, in Auckland today. The message says "This version is not valid anymore. Please update to the latest version"  When you go to Playstore there is no version available to update the app. All info says it is not longer available. 

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    23 hours ago

    Hi Sarahh0154,

     

    Thanks for letting us know. I can see you’re experiencing the same issue in Auckland and can’t find an update for MYOB Capture in the Google Play Store. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look into this further and confirm the best option for you.

     

    Regards,

    Sai