MYOB Advanced is now MYOB Acumatica
I'm excited that after 10 years of partnership with Acumatica we are finally merging our communities together! MYOB exclusively partners with Acumatica to bring MYOB Acumatica to Australia and New Zealand companies, as part of this we will be merging our communities to bring them closer together. We want to encourage being able to provide yourselves and your own clients the opportunity to leverage the ability to exchange insights, harness global knowledge, and collaborate at scale with a variety of likeminded users. As a part of this we have included a post within our MYOB Community with a redirect to Acumatica Community and we have turned posting off to ensure our MYOB Users are engaging within the Acumatica Community where we hope to see all our MYOB Users benefit from the global knowledge this platform brings. As Partners, you should already have access to the Community Forum, through "The PartnerPortal" resources.This will include access toProduct Ideas, which MYOB Customerswill not have access to. Ifyou don't have accesspleasecontact yourCSM. Note, becauseyou will have access to thePortal youdon't need tocreate a new loginto the discussion forums (If you do it will cause confusion). MYOB will still be providingproduct updatesfor Partners in the MYOBPartner community. We encourage you to join and participate in the discussion boards, it’s for the whole community and a great way to brand yourselves. The forum is not for commercial use. This is clearly stated in the terms and conditions. Besides answering questions, partners should not be reaching out or selling to other partners customers. If you see this activity, please report it to your CSM. To ensure MYOB Users can tell each other apart and assist one and other especially when it comes to our ANZ specific modules, it is important to utilize TAGs the wonderful Acumatica community have set up for us. Upon creating a Community post OR Product Idea as an MYOB User or Partner, please do utilize the TAGs that are relevant, You will see MYOB specific options. This way we know yourself or your Client is a MYOB user. If your Post/Idea does not relate to one of the available tags beginning with MYOB you are welcome to utilize multiple tags, that are relevant, ensure if you are an MYOB User, you are utilizing the MYOB Tag each time you post so we know which continent you are on but more importantly if the enquiry requires MYOB users only to assist as some of our modules are specific to ANZ such as our Payroll, WFM and professional services modules.
NZ : Roll out of NZ tax updates
Hi there, The NZ tax updates will be rolled out through our online dynamic calculation engine (DCE) on 17 July and do not require upgrades to Advanced Payroll. From 18 July, when customers open a pay with a physical pay date of 31 July 2024 or later, the new tax thresholds will automatically be applied. You can access the release notes here: New Zealand tax threshold updates – July 2024 Timeline: 15 July: Preview of customer email sent to partners 17 July: DCE changes are live. 18 July: Customer email and in product notification to all NZ Payroll customers See previous post :https://community.myob.com/discussions/advancedpeople/nz--in-progress---advanced-payroll-tax-changes-for-2425-tax-table-revision/872193 Regards, Madaleen Bothma Advanced Payroll and Workforce ManagementGet ready for 2023.1.500 Release
Hi All, We are fast approaching our next release. MYOB Advanced 2023.1.500 is due for release on 26 July. 2023.1.5 Sept Early Access Program (EAP) A cohort of Sept sites have been nominated for the EAP window on 11 Sept. The 2023.1.500EAPSEPT window is now available for review and customers can be added or moved until the window locks on 26 July. This will be the only 2023.1.5 upgrade window in September. From October onwards all customers will upgrade to 2023.1.5. What’s new in 2023.1.5? Payroll reports, payroll reports and some more payroll reports. 14 new/improved reports in AU 11 new/improved reports in NZ 31 Ideas Portal solved. 30 Support tickets resolved. Acumatica SP 18. Timeline for 2023.1.5 26 July: Lock the Sept EAP window 26 July: Released and available to new sites August: Update demo and implementation sites. Sites can be opted into 2024IMPUPGRADES plan. 11 August: Sept EAP cohort sandboxes available 13 August: Release webinar for consultants and support 11 Sept: EAP upgrades to 2023.1.5 Oct: All customers upgrade to 2023.1.5 Thanks, Madaleen Bothma Advanced Payroll and WFMNew Process for requesting Workforce Management Integration Routes
Hi Partner community, I'm implementing a new form to make it easier for partners to get Workforce Management sites working. This is slightly changing responsibility for site setup. What is an integration Route? Workforce Management integration with Acumatica needs an extra step set up if timesheets are going to be requested by Payroll. Previous process: Partner needed to contact Operations to have integration route set up for any new Workforce Management site. New Process: After completing the Payroll Preferences connection setup, consultant makes an API User in Workforce Management and sets a password on this new account. Details for integration are then provided to MYOB by filling in this form: https://forms.office.com/r/NtKcx0DW9x Please do not give this form out directly to customers Once integration route has been configured, MYOB will confirm and it should work.\ If you know the CompanyID of the WFM Company, please provide it, if not as long as we can identify clearly which Workforce Management company you're linking to we'll be fine (Make sure you give us the correct name). Passwords must never be disclosed in cleartext, always use PrivateBin to send passwords through. How do I know if I need to do this? This is required if you want to Import Timesheet information or Standard Hours information into Acumatica. If this is not set up, completed payruns from Workforce Management will not be visible in the Timesheet Batches ( MPPP7060 ) screen for import into Acumatica. How can I test if the Integration Route has been set up? You can test this by processing a timesheet into a Pay run in Workforce Management, and then Finalizing that payrun.NZ : In progress - Advanced Payroll tax changes for 24/25 tax table revision
Hi all, We are implementing the new NZ Budget 2024 Tax changes(Personal income tax threshold changes (ird.govt.nz)) for the Advanced Payroll NZ 24/25 tax year effectivefrom 31July .The changes will be rolled out through our online dynamic calculation engine (DCE). We aim to release these changes by mid-July. We will update the related support articles with budget changes once they are ready. Customers will receive an email and product message to inform them of the changes. As per the usual process, a preview of the customer email will be shared with partners. Thanks, Posted on behalf of Vanaja
Solution Consulting – June 2024 Update
Hi All, Happy Friday and who could ask for a better way to finish your week and Australian financial year than an update from Solution Consulting! Partner Solution Engineering As part of our focus on providing useful resources to aid with your implementation work, Partner Solution Engineering (PSE) are pleased to advise that we have made 44 Import Scenarios available for your use on Frontify (under PSE/Solutions Consulting). MYOB Advanced Import Scenarios assist you to streamline data entry by automatically transferring information from a file (like a spreadsheet) into your MYOB Advanced software. Each of the links to download .zip file in Frontify are listed below: Projects Manufacturing Inventory Fixed Assets Payroll Accounts Payable Open Purchase Orders System Accounts Receivable For a full list of import scenarios available, please see the job aid: Import Scenario Terms of use and disclaimer: These demonstration materials are provided “as is” without formal review or quality control. Use is at your own risk. MYOB does not offer free-of-charge support, guidance, or issue resolution for these documents. Any required assistance may be subject to service requests and associated charges. MYOB disclaims responsibility for updates, quality, or suitability. Use signifies acceptance of these terms; if not, do not use the materials. Solution Consulting Survey Thanks to everyone who responded to our survey. Your feedback is much appreciated and where not applicable to Solution Consulting directly, will be passed onto the relevant team(s). Consensus Thanks to everyone who joined the Consensus Tours enablement session earlier in the month. During this session our amazing host Hayley provided a deep dive into the usage of Tours and also introduced some additional supporting collateral; Question Guide and Walk Through Guides. The Question Guide provides some example discovery questions to help you further uncover any Customer challenges in your discovery meeting. Whereas the Walk Through Guides provides a summary, value statements, and a storyline for each Tour. They can help you understand the main ideas and the flow of the Tours. These combined with the Question Guide can prepare you for your conversations with customers. For those who missed the session, you can access the recording here and the Question and Walk Through Guides can be found here. We also have some new Consensus content published which are ready to use! Please see below list: Product DemoBoard Title Feature Title Tour Title MYOB Advanced AUS MYOB Advanced Business - Introduction, AUS MYOB Advanced Business - Distribution - Introduction, MYOB Advanced Business - Finance - Introduction CFO Overview Consolidated Reporting MYOB Advanced AUS MYOB Advanced Business - Introduction, AUS MYOB Advanced Business - Distribution - Introduction, MYOB Advanced Business - Finance - Introduction Deferred Revenue Deferred Revenue MYOB Advanced AUS MYOB Advanced Business - Introduction, AUS MYOB Advanced Business - Distribution - Introduction, MYOB Advanced Business - Finance - Introduction GL Journals Allocating Costs and Overheads MYOB Advanced AUS MYOB Advanced Business - Introduction, AUS MYOB Advanced Business - Distribution - Introduction, MYOB Advanced Business - Finance - Introduction Accounts Payable Recurring Transactions Contact Us: Solution Consulting Requests/Assistance/Feedback - screquests@myob.com – Include Phoenix Opportunity ID and attach Information Gathering Document for the vertical, available on Frontify search "Information") Consensus Requests/Assistance/Feedback - consensusteam@myob.com Demo Snapshot Requests/Assistance/Feedback – scenvironment@myob.com Implementation guidance – PSErequests@myob.com Direct Services for Advanced Business, Advanced Payroll and WFM, please contact your Channel Sales Manager. That’s all for from the Solution Consulting team for this month. Cheers, Veenu, Bronwyn and Callum
Advanced July EAP sandbox delays
Hi All, We have encountered a platform issue with the provisioning of EAP sandboxes which has resulted in delays for some of our July window 1 & 2 sandboxes. We have identified and resolved the issue, and are now working diligently to clear the backlog and prepare these sandboxes as soon as possible. This will help us to minimise any further delays for windows 3 & 4. We understand the inconvenience this may cause and we sincerely apologise for it. We appreciate your patience and understanding as we work through this. We will continue to keep you updated on our progress.
AU : Advanced Payroll is ready for 24/25 tax year
Advanced Payroll is live with tax rates and thresholds for the AU 24/25 tax year. The changes have been rolled out through our online dynamic calculation engine (DCE) and do not require upgrades to Advanced Payroll. TheEnd-of-Financial Year procedureprovides a detailed guide to the changes and the year-end procedures to follow. Timeline: 13 June: Preview of customer email sent to partners (Community Forum) 17 June: Customer email 19 June: DCE changes are live. 20 June: In product Notification (see attached) See previous post :https://community.myob.com/discussions/advancedpeople/au-fy2425-changes-scheduled-for-20-june/869961 Regards, Vanajakshi Boppana Advanced Payroll Business AnalystAU : Advanced Payroll is ready for 24/25 tax year
Advanced Payroll is live with tax rates and thresholds for the AU 24/25 tax year. The changes have been rolled out through our online dynamic calculation engine (DCE) and do not require upgrades to Advanced Payroll. TheEnd-of-Financial Year procedure provides a detailed guide to the changes and the year-end procedures to follow. Timeline: 13 June: Preview of customer email sent to partners (Community Forum) 17 June: Customer email 19 June: DCE changes are live. 20 June: In product Notification (see attached) See previous post :https://community.myob.com/discussions/advancedpeople/au-fy2425-changes-scheduled-for-20-june/869961 Thanks , Vanajakshi BoppanaAdvanced upgrade June window 2 rescheduled
Our scheduled upgrade for 17 June did not go ahead as planned due to a technical failure with our upgrade tooling. We have rescheduled this window for 25 June, along with the compliance window scheduled for this date. Below are the next deployment windows scheduled: 19 June - June window 2 25 June - June window 3 25 June - Compliance window We understand the inconvenience this may cause and appreciate your understanding as we work to improve our systems. We will continue to keep you updated on any further changes. Best regards, Angela MaxwellAdvanced Business: Scheduled upgrade 17 June unsuccessful
Hi All, The Advanced upgrades scheduled for 17 June did not go ahead as planned due to a crash we experienced with our upgrades tooling. All sites are up and available this morning. We will investigate and resolve the issue prior to rescheduling the window. Notification of the new scheduled dates will be shared in this community forum and via the Partner self-service deployment plan. Customer In product notifications will be sent to advise of the failure to upgrade as scheduled. At this stage this will not impact any other scheduled deployments, we will advise of any changes asap. We apologise for any inconvenience this has caused you and your teams, to mitigate this risk for future upgrades we are working on the resiliency of the service as a resolution. Best regards, Angela Maxwell
WFM 24.6 will be deployed to PROD this Thursday 20 June 2024
WFM 24.6 has passed MYOB QA testing, and it has been agreed to proceed with deployment to the Production environment this Thursday 20 June 2024. No outage period is anticipated. Release Notes can be found here: https://enterprise-support.myob.com/awfm/release-notesAdvanced June w2 upgrade window rescheduled - 19 June
Hi All, The technical network issue that interrupted our upgrade deployment planned for 12 June has been resolved. We have rescheduled the window from 12 June to 19 June. Please review the Partner self-service deployment schedule for details. The following windows are planned for deployment in the next week: Monday 17 June - going ahead as planned Wednesday 19 June - new date. Thank you for your patience Best regards, Angela MaxwellAU: FY24/25 changes scheduled for 20 June
Hi all, The AU Tax changes for 24/25 tax year is scheduled for 19 June deployment. The changes will be rolled out through our online dynamic calculation engine (DCE) and do not require upgrades to Advanced Payroll. The End-of-Financial Year procedure has been updated with this year's changesand customers also have access to video tutorials AU EOF - Educational videos. Attached is a sample of the customer email that will go out on Monday 17 June to inform them of the changes and share supporting documents. See previous post: AU: In progress - Advanced Payroll tax changes for 24/25 tax year | MYOB Community Thanks, Posted on behalf of > Madaleen BothmaAdvanced upgrade window postponed - 12 June
Hi All, Due to technical issues, we cannot proceed with the scheduled upgrade of the Advanced sites tonight. As a result, we have postponed cohort 5 June window 2 to a later date. We will keep you updated on the new schedule as soon as possible. We apologize for any inconvenience this may have caused and appreciate your understanding. An In product notification will be sent to sites scheduled for upgrade tonight. Thank you for your patience Angela Maxwell Associate Product Manager - PlatformEnhancing Migration Success with Adapt: A Call for Collaboration and Feedback
Good afternoon everyone, I’m thrilled to see a growing number of consultants embracingAdaptfor their migration projects. It’s particularly exciting to note that some of you are pioneering the use of Adapt for migrations from ARL. This is a great opportunity for me to highlight the capabilities of Adapt as they stand today and to explore ways I can further support your efforts moving forward. What Can Adapt Do Today? Exo Business to Advanced Migrations: Seamlessly transition from Exo Business to MYOB Advanced Business Exo ES ANZ to Advanced Payroll Migrations: Upgrade your payroll system with ease from Exo ES ANZ to MYOB Advanced Payroll. Provided Enablement With the introduction of theEXO ES AU migration feature, we’ve equipped you with the necessary tools and knowledge to set up migrations effectively using Adapt. As we continue to expand our list of source products, the fundamental functions of Adapt remain consistent and reliable. What I Need From You Your feedback is invaluable. I’m eager to hear about your experiences with Adapt and what I can do to simplify the process for you. Whether it’s running a refresher enablement course or hosting a Q&A session, I’m all ears. Your input will help us accelerate data migration together. So, please share your thoughts, challenges, and what support you need to make your journey with Adapt smoother. Looking forward to your feedback and continuing our journey towards efficient and effective data migration! Cheers Anshu
Error when processing bank feed transactions after upgrade to 2023.115.301.7250
Good afternoon Since the upgrade to version 2023.115.301.7250 [23.115.0031], multiple sites have reported an error when processing bank feed transactions on the Process Bank Transactions screen (CA306000). The error message states: "CA Error: The document could not be processed because the external reference number of the bank transaction is empty. Fill in the Ext. Ref. Nbr. box on the Import Bank Transactions (CA306500) form for the bank transaction." BUSINESS IMPACT: Unable to process transactions. WORKAROUND: Users can follow the error and adding ext nbr and then process. However this is not feasible for large amounts of transactions and shouldn’t need to based on configuration settings. Acumatica have resolved the issue in upcoming release 23.116 but we are working to see if we can provide a more feasible workaround or customisation for sites that have already upgraded to 2023.115. This is is currently with our Engineering Teams via SP CE00048321 and we will advise as soon as a solution is forthcoming. Mark Trumper Product and Platform Team LeaderAdvanced site login errors post scheduled maintenance
Good morning/afternoon We are aware of some sites reporting error messages post last night's scheduled maintenance - Platform maintenance for production sites - 10 June | MYOB Community Some sites may experience the following error message on the first or second login - "Error on Login: The MySQL server is running with the read only option so it cannot execute this system" The issue is self correcting but if you find it is ongoing for any of your sites please raise a case with Support. Mark Trumper Product and Platform Team LeaderPlatform maintenance for production sites - 10 June
Hi All, We have scheduled a maintenance period for productionsites. These maintenance tasks are required to ensure our platform infrastructure and services are robust and reliable. Date/Time -Monday 10 June between 10 pm NZST/8 pm AEST - 12 am NZST/10 pm AEST Site impact - Advanced site interruption less than 2 mins Action required - None Thanks Angela Maxwell Associate Product Manager - PlatformPlatform maintenance for sandboxes - 8 June
Hi All, We have scheduled a maintenance period forsandbox sites. These maintenance tasks are required to ensure our platform infrastructure and services are robust and reliable. Date/Time -Saturday 8 June between 10 am NZST/6 am AEST - 4 pm NZST/2 pm AEST Site impact - Advanced site outage 2hrs Action required - None Thanks Angela Maxwell Associate Product Manager
