Sick Leave - changing anniversary date
Hi, we have an employee who we would like to bring forward his sick leave anniversary date. Currently his next sick leave entitlement isnt until 22 May 2025, but we want to bring this forward (with his agreement obviously) to a date in October 2024. How would i do this? We are using MYOB Ace payroll.
NZ Tax Tables 31 Jul 24
Hi All, We have a new employee commenced in NZ in the Month of August. According to employees Tax Code the Tax taken up by MYOB is incorrect. Does the Tax Table is uploaded to MYOB Business Pro automatically? Because tax is not calculated correctly by MYOB business Pro for NZ Payroll in this case. Please share your experiences & solutions. Thank YouMyob Payroll Desktop version 2024.2 not posting journals
Hi all I think ever since the upgrade to 2024.2, whenever I finalize the pay a blank page opens up (top bar reads my.myob login) and then after a few seconds the page says that the page cant be opened and try and refresh. After I close that pop up page I get an error in Payroll saying Operator/operand type mismatch. I the click OK Next it says the Journals have not been posted into my account. I can also recreate this when I go into Tools/Create Journals and try to do it manually I have recently had to replace this computer so have had to reinstall everything, so unsure whether it started happening straight after the payroll upgrade (via email) or whether its only been since this new computer. I have just trying reinstalling Payroll but its still happening. Any suggestions? Thanks
Sick Leave did not rollover on anniversary date
An employee's sick leave anniversary date was on the 21st of August 2024 where he was entitled to another 10 days sick leave. I'm using, MYOB Business Payroll only and it did not update the sick leave and he still has a zero balance when it should be 10. I've tried adjusting the leave and adding the balance manually, but nothing is working. Can someone help. Thank you.Sick Leave did not rollover on anniversary date
An employee's sick leave anniversary date was on the 21st of August 2024 where he was entitled to another 10 days sick leave. I'm using, MYOB Business Payroll only and it did not update the sick leave and he still has a zero balance when it should be 10. I've tried adjusting the leave and adding the balance manually, but nothing is working. Can someone help. Thank you.
SA tax code is taxing wrong in MYOB 2024.2
Hi, I have an employee whom I'm paying a bonus to which puts their grossed up annual income in excess of $180,000, and therefore over the ACC levy for 2024-25 of $142,283. I therefore taxed the additional payment as an extra payment and used tax code 'SA', I also ticked the 'Extra pay is exempt from ACC Earners Levy' box . MYOB desktop payroll (version 2024.2) is taxing this payment at a flat rate of 39% when the 'Extra pay is exempt from ACC Earners Levy' box is ticked, and at a rate of 40.60% (39% PLUS 1.60% for ACC) when this box IS NOT ticked. According to IRD tax tables, the 39% is INCLUSIVE of ACC levy. See extract from IRD below: Can you please tell me why the software is taxing this payment like this? Is this a known issue with the 2024.2 release? Cheers,
Final pay - including payment of 2 weeks in lieu of notice period
Hi, I need to do a final pay for 2 employees who have ceased employment with us, we are paying out their 2 weeks notice instead of them working this time out. If I add '80 hours' into their final pay, along with their actual hours worked for this last week + annual holidays won't the tax rate be incorrect (i.e it will be 1 large payment, taxed at a higher than normal tax rate). How do I amend their tax rate so it taxes them correctly. Or can I do 2 or 3 pay runs with todays 'payment' date, but for future periods? (i.e the next 2 weeks?)
Paid Parental Leave
I have a staff member who is going on PPL in a few weeks and I am trying to make sure I am sorted as it has been over 5 years since I last had to deal with PPL and obviously not in the new Payroll system. I see there are 2 options on how to deal with PPL, (excluding the employee, or including the employee from pay runs) and the easiest for me is to exclude the employee. MYOB says to add a termination date and then re-instate the employee when (if) they start back, however I am worried that this would mean they aren't accruing the Annual Holidays they are entitled to? Previously in the old system you were able to go into the employee tab and change their status to 'on PPL' so I am just wanting to double check I am doing it correctly. Also, we were told last year that the Split Pays function would be back this year - do we have an updated time frame for this as I have staff asking for this to happen? Thanks in advance :-)
IRD deductions paid to employee instead of IRD
I have installed the payroll update 2024.2 (payroll desktop version) Payroll won't post journals into Accountright, I am unable to manually create the journals I have attached the error I receive in both companies Also, there were deductions from payroll in one company payroll file which show on the payslip, but the bank transaction screen shows the net amount including the IRD deduction was paid to our employee, even though it wasn't. I have checked font size is normal and there are no conflicts in the device managerNew NZ tax from 31 July updated early
I have just finished the payrol week ending 6/8/24 and the tax for my people is the same as last week which suggests that the changes were already in place was the tax update automatic with out any notification No email has come through to say that the update had happened or was happening internally would of been good to know this
Payroll and PAYE
Where in this payroll does it calculate and show the gross amount on screen or in a report to be paid to IRD at every weekly IRD Filing. Why do we have to add these items to get a that total amount PAYE + Some Deductions ? + Employee Kiwisaver + Employer Kiwisaver The Payroll Activity Report shows all deductions so you can use this report as some are non taxable. Is this payroll not intended for New Zealand , we never had to do this with Ace Pays ? Are we missing something or does the program need adjustments made. Any help appreciated.Payroll - unable to sign in
I am unable to sign in to Payroll, couldn't sign in all night last night and again this morning. Just keep getting this error message: This page isn’t working essentials.myob.co.nzis currently unable to handle this request. HTTP ERROR 503 I have cleared the cache and deleted the browser history, have updated and restarted the computer and have tried another PC with a different browser but... the two factor authentication now wont work, sends me the email and when I put the number in it says incorrect number or it has been used before? (it isn't the incorrect number and I haven't used it before?? I need to get the pays processed today but am about to head off to work.
Moving from Ace Payroll
We are a small NZ company operating with few employees on all types of employment types. With Ace payroll support ending in 2025, I am looking for suggestions on what to move to. The ideal system would have an easy migration and talk to main accounting systems. Fellow Ace users looking at the same situation, what are your thoughts? Thanks.Accrual of leave while on Parental leave
Hi there, I'm using MYOB Business in NZ. Can someone please explain to me how to turn off leave accruing for an employee while on Parental/Maternity leave for 6 months? When I called MYOB they said to alter the Anniversary date for the employee by pushing it our for the time they are off. I've done this but leave is still accruing. How to I stop this please? I don't understand how this works. Please help! thanks, Dee1962reducing hours pay run
Hi there, posting here as the support staff couldn't work out this particular issue and still waiting for a call back since last week.. A staff member reduced her days from 2 days to 1 day. She complained her annual leave hours reduced. It appears same number of weeks entitlement remains but the hours were reduced. (i.e. her week of entitlement still 3.11 weeks; but hours available was from 46 hours to 22 hours). When she raised the concerns to me, I called the support and we went thru her past pay slips on MYOB software. It was noted that her pay slip on MYOB cloud was 22 hours from her past pay slips as opposed to 46 hours she claimed. Of which, I told her the software and the pdf pay slip could not be altered as it was emailed and sent to her from software. So, she printed her past few pay slips and the hours were 46 hours instead of 22 hours. 1, how to correct, change and record the right amount of annual leave? 2, how can the software automatically alter the past pay slips which were sent out already? was this not supposed to be a legal document? thanksFiling GST through MYOB - Only GST Periods from 2022 are showing
I'm trying to file my GST through MYOB (I've done it successfully twice before) but this time I'm not able to do so because the correct period is not showing. I'm trying to file a 2-monthly return for the period ending 31 May 2024, but the only options in the dropdown list are 2-monthly periods in 2022. What have I done that means I cannot select any periods after 2022? PS I've had to file the return manually through IRD (as it was due today) but would love to resolve this so I can file the next one through MYOBReducing hours in MYOB Payroll Desktop
Hi, I have an employee that was working 40 hours per week (over 5 days) and has just reduced down to 8.25 hours per week (over 1 day). Before the change, she had taken 35 hours of annual leave in advance, and this is what her leave looked like: After i updated her normal days/normal hours; it changed to this: Can you please advise the calculation behind the change and why the annual leave rate has disappeared? If i go to enter a pay for her i can see her annual leave rate has changed to $110.94424. I need to be able to explain the change in hours and annual leave rate so i can ensure MYOB has calculated this correctly. However, i am not understanding how the system got to the new figures.
