I am the primary contact (and appear to be listed as owner) of a MYOB subscription with numerous entities. This MYOB subscription has been active for over 20 years.
On 6th June 2025 our accountants somehow added themselves as an owner and we are having difficulty having them removed.
How can they have been added without our permission?
Please assist in having them removed.
Hi Karina009,
Thank you for explaining your situation in detail. I can understand how something like this could be a bit of a challenge, especially since you've trusted MYOB for more than 20 years. An incredible milestone! It sounds like your accountants may have accidentally assigned themselves as the owner of your subscription. This likely stems from a permissions error or an unintended action on their part. Mistakes like this can happen when someone has sufficient access to an account.
The good news is that regaining ownership of your MYOB subscription is a straightforward process. You can check the guide here to help you through the steps of changing ownership in your subscription. Once you follow the guide, you should be able to set things right.
Regards,
Sai
Thank you
I've printed out the forms but they don't really suit the purpose.
I've decided to complete the forms as much as I can and attach a narrative with it.
This would be so much easier if you were able to call MYOB and sort out.
