Forum Discussion

Experienced User

9 months ago

Change of owner

There are two owners listed on our account, both are no longer employed. I have been trying to get this sorted since September 2023 and it's beginning to be a joke - I've been jumping through hoops. I understand privacy/security etc but c'mon - I can't even setup bank feeds!! Is there someone that can help faster than MYOB <customer_service@contact.myob.com>??

Princess_R
9 months ago
Hi rbray,

Thank you for your response.

After double-checking on our end and liaising with the appropriate team regarding the Change of Ownership request, it appears that they are awaiting your email containing the ASIC document. This document is essential for them to initiate the process of changing the owner of the account. Without the ASIC document to verify and validate your request, the team is unable to proceed further.

To facilitate the process smoothly, one of our team members has reached out to you via email, kindly requesting the ASIC documents. Once we receive the necessary documentation, we'll swiftly move forward with your request.

Feel free to post again if you need further assistance.

Cheers,

Princess

Earl_HD
MYOB Moderator
9 months ago
Hi rbray,

Thanks for your post. If the file owner is no longer active, I recommend filling out the Change of Details form to update their information. Ensure you have all the necessary documents before submitting the form. For more guidance, please refer to this help page. change-of-details-AU

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl
- rbray
  Experienced User
  9 months ago
  I've done everything that they've asked of me.
  - Princess_R
    MYOB Moderator
    9 months ago
    Hi rbray,
    
    Thank you for your response.
    
    After double-checking on our end and liaising with the appropriate team regarding the Change of Ownership request, it appears that they are awaiting your email containing the ASIC document. This document is essential for them to initiate the process of changing the owner of the account. Without the ASIC document to verify and validate your request, the team is unable to proceed further.
    
    To facilitate the process smoothly, one of our team members has reached out to you via email, kindly requesting the ASIC documents. Once we receive the necessary documentation, we'll swiftly move forward with your request.
    
    Feel free to post again if you need further assistance.
    
    Cheers,
    
    Princess