Serial number: *078Business name: *Service Inc.My full name: Lo* *esMy email address: *net.au List of names to add as owner: *ana *rollList of names to remove as owner: Lo* *es (please change to Administrator)

Hi loudavies, Thanks for your post, and welcome to the MYOB Community Forum. If you need to change the role of an admin to owner and vice versa , you may proceed in using our virtual assistant MOCA as we cannot change the roles of a user through this support channel. Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off. Feel free to post again anytime if you require further assistance. If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information. Best regards, Doreen

Forum Discussion

loudavies

9 months ago

Change owner

Serial number: *078

Business name: *Service Inc.
My full name: Lo* *es
My email address: *net.au

List of names to add as owner:

*ana *roll

List of names to remove as owner:

Lo* *es (please change to Administrator)

Doreen_P
9 months ago
Hi loudavies,

Thanks for your post, and welcome to the MYOB Community Forum.

If you need to change the role of an admin to owner and vice versa , you may proceed in using our virtual assistant MOCA as we cannot change the roles of a user through this support channel.

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Doreen_P
MYOB Moderator
9 months ago
Hi loudavies,

Thanks for your post, and welcome to the MYOB Community Forum.

If you need to change the role of an admin to owner and vice versa , you may proceed in using our virtual assistant MOCA as we cannot change the roles of a user through this support channel.

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen
- PJsBiz
  Experienced User
  5 months ago
  I'm having problems with this as well. I've tried using MOCA and it doesn't work either.
  
  Phone support is horrendous, on hold for 30 mins to be cut off.
  Is there someone actually from MYOB Australia who can actually do something to help all the users who are having trouble? The MYOB Community shouldn't be asked to solve all our problems MYOB should make sure there are sufficient people available to help us.
Amanda7
4 months ago
Did you find out how to do this?
- AmandaCL
  MYOB Moderator
  4 months ago
  Hey Amanda7
  
  To change the owner of a file, you'll need to reach out to us through our virtual assistant MOCA as we are unable to change the roles of a user through this channel. Alternatively, you can also raise a case through your My Account. Let me know if you have any further questions.