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ChelleO's avatar
ChelleO
Contributing User
11 months ago
Solved

(fca3b3c6-53ac-49ab-8b27-fc0cca47036d) Status Code: (400)

Does anyone know what this error code in MYOB tax online is? I have been on hold with support for over an hour and a half.... just want to lodge the ITR.

AU Tax
  • Amy_M1's avatar
    Amy_M1
    11 months ago

    Hi ChelleO

    This error usually appears when there are blank or empty schedules within the tax return, or a mandatory field has not been completed within the return. Common schedules that are left blank are the Distributions Received from Managed Funds schedule.

    Check to see if there are any schedules with no values or information in them, and have a look through the return and see if there are any fields that are highlighted in red - this indicates that they need a value in them. 



    Thanks!
    Amy

3 Replies

  • ChelleO's avatar
    ChelleO
    Contributing User
    11 months ago

    Thank you Amy, I appreciate your response.

     

    I ended up waiting at “second in line” on the MYOB help number for TWO Hours and eight minutes, the phone then got cut off. How someone can be second in line for that length of time is beyond me..

    So, am very disenchanted with MYOB at the moment!

     

    If there are blank or empty schedules or an unfilled mandatory value surely a more targeted explanation of the error is warranted and not “contact MYOB if the problem persists.”

     

  • Amy_M1's avatar
    Amy_M1
    MYOB Staff
    11 months ago

    Hi ChelleO

    This error usually appears when there are blank or empty schedules within the tax return, or a mandatory field has not been completed within the return. Common schedules that are left blank are the Distributions Received from Managed Funds schedule.

    Check to see if there are any schedules with no values or information in them, and have a look through the return and see if there are any fields that are highlighted in red - this indicates that they need a value in them. 



    Thanks!
    Amy

  • RNG's avatar
    RNG
    Partner
    10 months ago

    Agreed that it is frustrating not knowing which section of the tax return is the problem. Any reason why MYOB  can't  just direct to the error section rather than for us to go through all schedules to see if there was an error. I did that and cannot see any errors!

     

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