We lodged a Company return initially with the incorrect TFN. When we realised the error, we checked the ATOPortal and noticed it still wasn't lodged so we changed the return and attempted to relodge it but keep getting the above error. Have been in touch with the ATO as it's still not showing as lodged on the portal and cant seem to get the issue resolved.
If you updated the TFN through the 'Main' tab in AE, make sure it has updated to the ITR correctly.
Did the ATO confirm that no ITR had been received/lodged for the entity over the phone?
TFN is correct in the Main TAB and also on the Return. The ATO's intimated that it's a software issue and their solution is to send a PDF Copy through the portal. To get it done this is what I'll do but there must be another solution :(
Hi STAPIrma
Apologies for the delayed response.
The CMN.ATO.GEN.DUPLICATE ENTRY error gets triggered when the ATO rejects a return due to the return already lodged for a particular client for the same financial year.
This rejection is from the ATO's end and not triggered by the software - the ATO has detected an existing record on their end.
I'm not sure why the ATO would refer you to us, as generally with this rejection, clients are referred to the ATO to find out what record they have on their end and if a lodgment flag is present on the return.
Another way you can try, is to lodge an amendment with the correct TFN present on the front cover.
Regards,
Sandy
Client Support Representative
Hi there,
Is anyone still having issues with lodgement of transitional tax return for a company where the lodgement error code is : CMN.ATO.GEN.DUPLICATE.ENTRY
Did you end up finding a way to submit the return?
Cheers
Thanks so much for your response Syed.
I called the ATO last week and also checked the ATO portal. They confirmed they have not received anything from their end and will escalate the matter.
Have you had any clients with similar issues in the past and would you mind advising if they managed to resolve this issue through some other avenues as the ATO advised they were not aware of this issue. So this does not provide too much comfort that this will be actioned anytime soon!
Cheers
Julie
Hi jct1
Generally, this would be due to duplicate lodgement. If ATO says they haven't received the return and it still gets rejected with the same error then we need to check few things.
I would advise calling MYOB Support so that they can check and advise the next steps.
Regards
Syed
Client Service Representative
