Allocating customer payments - Tradify invoices

Hi team,

We use Tradify (job management system) to invoice our customers and then Tradify sends the invoice to MYOB. I'm a little lost when it comes to the allocation of the payment as it seems MYOB is auto allocating with a CR transaction - Customer receipt journal. But on a few occasions it has paid the invoice with a CR journal but the is no reflecting deposit into the bank account, so the invoice shows as paid and outstanding on the bank rec for the wrong bank account. Anyone with ideas if this is a Tradify problem or with the bank rec creating an error in matching payments automatically, but in the end, incorrectly.

Thanks in advance

Lisa