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Gyan90's avatar
Gyan90
Contributing User
3 months ago

Bank Feed problem

Hey!

I read that AMEX was having some issues updating in the bank feeds the other day - that has been marked as resolved as far as i'm aware.

I've just tried to update my AMEX bank feed due to a transaction being on my transaction record from AMEX but not in my bank feed ( a problem of its own) and i'm getting an error that says "warning a bank feed is not associated...." I go to the set up and as far as I can tell it is.... I've had this card linked to bank feeds for a while now and never had any issues.

I have attached screen shots of the problem.

Any Ideas?

 

Thank you

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hey Gyan90,

     

    Thanks for the detailed rundown— and legend for chucking in the screenshots, that makes things heaps easier to follow. The error "A bank feed is not associated. Click Manage Bank accounts and associate and account to the bank feed" mans there's a bank feed that hasn't been linked to an account under Manage Bank Accounts. From what you've shown on the screenshots, everything looks to be lined up just right on your end. Since the setup's looking sweet but the error's still popping up, it's best to contact our support team directly on Live Chat via our virtual assistant, MOCA, so they'll be able to spot what's tripping things up.

     

    Cheers,

    Doreen

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