Bank Feeds + Bank Reconciliation

Question

I have been trying to get hold of someone at MYOB to help me with the issues with Bank Feeds but itsnear impossible to get hold of anyone.

1. My first issue was CC transaction not coming through and that had to do with the bank supposedly and MYOB sent email to reset it again which I did but since my Cheque Account has stopped working.

Looks like I had to resend authority form which I have just done so hopefully soon this is resolved.

2. Credit Card Online Payments - 2 issues

2.1 Once the customer has paid for this using myob online CC payment with the surcharge, the surcharge potion still doesn't show up on the closed off invoice which customers need.

2.2 Few of these payments transaction that have come through on bank feeds can't be matched with any transaction. These transaction are on the undeposited funds but just part of it, so the invoice amount and the tax potion of the surcharge but missing rest of the surcharge potion.

shella_a · Answer

Hi Nikesh,&nbsp;Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.&nbsp;My apologies for the late response. We regret to hear about the issues you're experiencing with bank feeds and credit card online payments in MYOB. We appreciate your patience. Allow me to help and address these one by one. For the bank feeds issue, it seems you've already taken the correct step by resending the authority form.&nbsp;Regarding the credit card online payment issues:The surcharge is not showing up on the closed-off invoice. MYOB's online payment software should automatically reconcile payments and provide a detailed record of transactions. If the surcharge isn't showing up, it might be a technical issue that needs to be addressed further.Transactions that can't be matched: This could be due to a mismatch between the transactions in your bank feeds and the invoices in your MYOB software. It might be helpful to review the transactions and invoices to ensure they match correctly.&nbsp;Let me know if these steps don't resolve your issues. We're always happy to assist you further.&nbsp;&nbsp;Kind regards,Shella

shella_a · Answer

Hi Nikesh,
&nbsp;
I hope this message finds you well today. I just wanted to follow up if you’re still encountering issues with the reconciliation of your bank feeds. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.
&nbsp;
&nbsp;
Kind regards,
Shella

nikesh · Answer

Hi Shella,&nbsp;No it's not been resolved and I've had the myob team advise on one of the issues which I understand.For the cheque account bank feed got duplicated and one has been cancelled while on credit card there are 2 feeds, 1 active and another one cancelled but I cannot use the active one as I can't change the account from the old to the new one.&nbsp;Other issue with bank feeds not matching couple of myob cc payments is with the bank feeds team to fix.&nbsp;These are small issues causing big problems for me.

shella_a · Answer

Hi Nikesh,
&nbsp;
Thanks for your response.
&nbsp;
My apologies for the late reply.&nbsp;I understand your frustration with these issues. We appreciate your patience with this. Let's try to address them one by one. For the issue with your check account and credit card transactions not coming through, it seems like you've already taken the necessary steps by resetting and resending the authority form.
&nbsp;
Regarding the credit card online payment issues:

2.1 The surcharge not showing up on the closed-off invoice: This might be due to the settings of your online invoice payments. According to Online Invoice Payments, if you've activated customer surcharging for an invoice and the customer chooses to pay by credit card, the 1.8% card surcharge should automatically be applied. Please check if you've activated customer surcharging for your invoices.
 2.2 Transactions that can't be matched with any transaction: This might be due to the settings of your bank feeds. You may check this out: Setting up bank feeds for more detailed information about the setup.

For the issue with bank feeds not matching a couple of MYOB credit card payments, it seems like the bank feeds team is already working on it.&nbsp;
&nbsp;
Let me know if you still require further help with this.
&nbsp;
&nbsp;
Kind regards,
Shella

shella_a · Answer

Hi Nikesh,
&nbsp;
I hope this message finds you well today. I just wanted to follow up if you’re still encountering difficulties dealing with your bank feeds and bank reconciliation. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.
&nbsp;
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
&nbsp;
&nbsp;
Kind regards,
Shella

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