Bank Feeds not working once file moved offline

Hi jrw 

Thank you for posting. 

Kindly go to your Bank Feeds and at the top, please Click Get Bank Transactions. This should refresh the Bank Statement column and display any new bank transactions that have occurred since your last update. If this is still not the case, kindly reach out to me by sending a private message with your details and I'll be glad to look into it further. 

For more information, here's a Help Article on Approving a bank feed that you can also use as a guide.

Please let me know if you have further enquiries and I'll be happy to help. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

Hi jrw 

We just wanted to follow up on your concern. We simply wanted to ensure that we addressed your issue correctly. And if you require additional support with this, or if you require assistance in the future, please do not hesitate to post again. Alternatively, you can send us a Private Message. We are delighted to assist you. 

Thanks, 

Cel

Hi Celia_B and thanks for following up,

No I have not been able to solve this problem. 

When I go into Manage Bank Feeds the two bank accounts and two credit cards that I always used to sucessfully get feeds from when the file was online are still listed and their status is listed as 'Bank Feed Ready'.

In the Bank Feeds screen when I click Get Bank Transactions for any of these 4 accounts the time updates to current where is says Last Updated... but no new transactions are loaded (and yes there have been many new transactions for all the accounts since my last successful Bank Feed).

Any further suggestions?

Hi jrw 

Thank you so much for getting back to us and providing an update on the issue. And I am sorry to hear that the issue is still not resolved. 

As for this matter, Bank Feeds is a live service. Once you put your company file offline and you remove it from the cloud you cannot have access to the bank feeds. You will need to put your company file back online to be able to access the bank feeds.  

I hope this helps. If you need further assistance with this, please let me know. I'm happy to assist you. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks, 

Cel

Hi Celia_B ,

Are you sure that is correct? 

This page suggests otherwise:

https://help.myob.com/wiki/display/ar/About+bank+feeds

It says:  Banks feeds are included with an AccountRight subscription and can be used with both online and offline company files. We support many financial institutions in Australia and New Zealand, and we're always adding more.