Forum Discussion

chels55's avatar
chels55
2 years ago

Bank feeds

Hey there,

 

I have had two transactions double up in our bank feeds but the money only hit our account once. How do I delete the double up?

 

Thanks 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi chels55, 


    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your duplication issue. We will need to create a case for the bank feeds team to remove these duplicate transactions. To do that, I will send you a private message to collect more information. 

     

    In the meantime, feel free to create a new thread if you require any other assistance. 
     

    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi chels55, 


      I'm just following up regarding your concern with your duplicate bank feeds. I sent you a private message on Monday, but I haven't received any responses. 

       

      Let us know if you require further assistance. 

       

      Thanks,
      Genreve

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi chels55, 

         

        I hope you are well today. We will be closing this case as we haven't received any updates regarding your bank feed concern. 

         

        Feel free to create a new thread if you require any other assistance.

         

        Thanks,

        Genreve

         

         

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