Customer's double pay & bank reconciliation

Question

Hi&nbsp;We received double payments for one invoice and have created a credit notes for the 2nd pay, after allocating the 1st payment to the invoice.&nbsp;After the creation of the credit note, I tried Bank Reconciation but the Bank received report for the day doesn't match the total deposit per Bank statement.&nbsp;Please advise how do I reconcile the 2nd payment as it doesn not have a correspondence of myob record to match the bank transaction with.&nbsp;&nbsp;Kind regards,Phuong Lily&nbsp;&nbsp;Kind regards&nbsp;

earl_hd · Answer

Hi Lily_SFP,Thanks for your detailed post. Typically, if a customer has paid an invoice twice, the first payment should be recorded normally. Then, you can apply the second payment to a closed invoice to generate a customer return (credit). For detailed instructions, please refer to this help page: Customer overpayments
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Feel free to post again. we're happy to help!!If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Regards,Earl

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Customer's double pay & bank reconciliation

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