Identifying Bank Feed Transaction Bounce Backs

Question

I made an electronic payment using a bank file to multiple creditors, and I have been provided the incorrect details for one of them. Within this EP there are multiple payments of the same value ($16) as well as many other payments of differing values. On the Bank Feed it says "REFERENCE" followed by a 7 digit number and following that is another 7 digit number. These numbers don't allow me to identify which creditor within this EP didn't receive payment. How do I identify who is still owed money?

earl_hd · Answer

Hi Shnon,Ah,&nbsp;that's&nbsp;a&nbsp;bit&nbsp;of&nbsp;a&nbsp;tricky&nbsp;one!&nbsp;Sorting&nbsp;out&nbsp;which&nbsp;creditor&nbsp;missed&nbsp;out&nbsp;when&nbsp;the&nbsp;reference&nbsp;numbers&nbsp;in&nbsp;the&nbsp;bank&nbsp;feed&nbsp;aren’t&nbsp;clear&nbsp;can&nbsp;definitely&nbsp;be&nbsp;a&nbsp;hassle.&nbsp;Usually,&nbsp;the&nbsp;best&nbsp;way&nbsp;to&nbsp;sort&nbsp;it&nbsp;out&nbsp;is&nbsp;to cross-check the amounts in your electronic payments record against the back feed. More information here: Making electronic payments with a bank file.&nbsp;If that still doesn’t clear things up, it might be worth reaching out to the backend support team. They can take a deeper look and help you figure out who’s still owed money. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
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Identifying Bank Feed Transaction Bounce Backs

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