When I manually enter deposit transactions, the transaction is not being recorded in any account most times. MYOB working fine up to mid December 2025 and not used MYOB until now. I suddenly have this deposit entry problem. Manual spending entries is recording fine. I think I work off line. Can anyone help?
After my 2hr chat to get this sorted on Thursday I thought things were resolved. Sat down today to enter transactions and nope nothing recording again. I don't think I have it in me again to call them. They have no issue quickly issuing an invoice for adding a file to our client ID which is offline so not sure why they charged for an online subscription - that's Tuesdays problem to solve.
Mine is working for now, though I keep having to back up and create a file.
I tried the fix on the other thread, and that seems to be going OK for now.
Same here juliemcmahon​ I work on multiple files and as the week has gone on I have gone from 1 not working to 3. The lack of acceptance of the issue and the speed at resolving this for all is so frustrating. The total lack of communication is ridiculous. My boss was just happy it isn't affecting our online files. I also was in a chat about adding another offline file to our client ID and they charged us for an online subscription...its just laughable at this point.
Has anyone else been told they have to go online and pay for a subscription now for AR
no subscription required when i got my file sorted last week....you need to call 1300 555 123 and have the file sorted before the decommission date in ??? Feb 2026
Calling them now. Thanks
Had the same issue: 2 transactions 5/1/26 & 6/1/26 appeared in 'Find Transactions' but don't appear in reconciliation screen. MYOB suggested I reconcile to 1/1/9999, then immediately unreconcile to 're-set' the system. This may work for you-both transactions did appear for me, but as soon as I put in 31/1/26 as reconc. date, they disappeared, and despite repeating the above steps, do not appear, but still appear in 'Find Transactions'. Might work for some of you. I have created a 'ticket' for MYOB to investigate. Good to know I'm not the only one!
I had this-entries appeared in 'Find Transactions' but not in 'Reconcile' screen. Whilst the browser had this issue, I was able to go onto the desktop version and transactions were there-I could then reconcile in that screen. This then updated the browser version. Was able to reconcile the account via desktop and info transferred to browser. Next month had the same issue, and the same solution worked. Wish MYOB would make one system have ALL the functionality of the other!
