Forum Discussion

mlillis's avatar
3 months ago

MYOB PAYBY NOT ALLOCATING IN BANK FEED

Hi everyone. Usually when someone pays their invoice online, it is automatically allocated to the invoice and then shows as possible match found in the bank feed and we match up the transaction. We have done hundreds of these no issue.

 

We have had 3 in a row where the transaction is showing up in the online payments report, and the invoices are showing as paid, but we cannot allocate it to the transaction in the bank feed. It is quite weird because we have multiple transactions since then that have worked fine.

 

Do I just go and allocate to the undeposited funds account?

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi mlillis,

    You can manually allocate it to undeposited funds. There are times when the system does not auto-allocate it. For everything regarding MYOB Payby open this Help Article Online invoice payments to know more. 

    If you're having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl