MYOB PAYBY Payment cant match in bank feed, already applied to invoice

Question

Hi,&nbsp;We recieved a PAYBY payment that seems to have automatically applied to the invoice it is for.&nbsp;Which is great except that it remains unmatched in bank feeds and if I try to match it with the invoice it says it's already been paid and I can't match it.&nbsp;Just wondering what the workaround for this is.&nbsp;&nbsp;Any help would be appreciated.&nbsp;&nbsp;VM3&nbsp;

vm3 · Answer

Hi Melissa,&nbsp;&nbsp;It's okay,&nbsp;&nbsp;just had to unselect it from the&nbsp; reconcile accounts window and it allowed me to match it to the invoice correctly.&nbsp;THanks for the help anyways,&nbsp;&nbsp;have a lovely weekend.&nbsp;VM3

melisa_d · Answer

Hi&nbsp;VM3,&nbsp;
&nbsp;
Thanks for your post and welcome to the Community Forum ! Are you able to provide a screenshot of that bank feed window with the transaction so I can take a look into this for you.&nbsp;

vm3 · Answer

Hi Melisa,&nbsp;&nbsp;Thanks for getting back to me,&nbsp;&nbsp;Happy to be here.&nbsp;&nbsp;I've attached a screenshot of the payment.

melisa_d · Answer

Hi&nbsp;VM3,&nbsp;
&nbsp;
Thanks for the screenshot. If you select find and fill in the details to locate the transaction, does it appear and allow you to match it ?&nbsp;

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MYOB PAYBY Payment cant match in bank feed, already applied to invoice

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