Forum Discussion

VM3's avatar
VM3
Experienced User
3 years ago
Solved

MYOB PAYBY Payment cant match in bank feed, already applied to invoice

Hi, 


We recieved a PAYBY payment that seems to have automatically applied to the invoice it is for.

 

Which is great except that it remains unmatched in bank feeds and if I try to match it with the invoice it says it's already been paid and I can't match it.

 

Just wondering what the workaround for this is. 

 

Any help would be appreciated. 

 

VM3 

  • VM3's avatar
    VM3
    3 years ago

    Hi Melissa, 

     

    It's okay, 

     

    just had to unselect it from the  reconcile accounts window and it allowed me to match it to the invoice correctly.

     

    THanks for the help anyways, 

     

    have a lovely weekend.

     

    VM3

4 Replies

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  • VM3's avatar
    VM3
    Experienced User
    3 years ago

    Hi Melissa, 

     

    It's okay, 

     

    just had to unselect it from the  reconcile accounts window and it allowed me to match it to the invoice correctly.

     

    THanks for the help anyways, 

     

    have a lovely weekend.

     

    VM3

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi VM3, 

     

    Thanks for your post and welcome to the Community Forum ! Are you able to provide a screenshot of that bank feed window with the transaction so I can take a look into this for you. 

  • VM3's avatar
    VM3
    Experienced User
    3 years ago

    Hi Melisa, 

     

    Thanks for getting back to me, 

     

    Happy to be here. 

     

    I've attached a screenshot of the payment.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi VM3, 

     

    Thanks for the screenshot. If you select find and fill in the details to locate the transaction, does it appear and allow you to match it ? 

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