Payroll Transaction not matching in bank feed
Hi,
Our payroll lady had to reverse and re do a payroll trnasaction. Prior to this I had matched it in the bank feeds. Now it is showing up again but with nothing to match it to, I can see the transaction ticked off in the bank rec section. I am yet to reconcile for the month.
I tried deleting the electronic payment and reprocessing it, but this did not work. I dont want to just hide it but would like to fix the issue.
Thank you
I would take a step back from the Reconcile Accounts window and check the Banking>>Bank Register for that transaction in the required bank account.
If that transaction is not listed, I would be going backwards from there and following the trail of that transaction i.e. what happened to the original electronic payment transaction - was it processed on the correct date with the required account? Do those individual transactions processed with that transaction appear in the Prepare Electronic Payments window ready for re-processing?
Note: reversing a transaction retains the original and creates a separate transaction. So provided the transaction was reversed and not deleted you will still have a record of that transaction.If that transaction is listed in the Bank Register for the required account but not in the Reconcile Accounts window, I would be running the Bank register report including the Reconciliation date column. This will indicate if the transaction has already been reconciled which will prevent it from appearing in the Reconcile Accounts window and from being matched for bank feeds.
