I upgraded to the latest MYOB version yesterday (2023.11) and now I can't print bank reconciliation reports.
I reconcile the transactions and then choose Reconcile - Print Report.
The report displays as normal, but when I try to print the report, the blus circle just keeps spinning. If I then try to close the report, I get the following message.
I end up having to close the program, which shuts down MYOB and loses my reconciliation.
Hi KVM,
Thank you for your post. Thank you for the screenshot.
I understand that you are having an issue in printing your reconciliation after the upgrade. Upon checking on the screenshot, you received an error message Huxley.Application has stopped working. This Help Article: How to fix MYOB error: Huxley.Application has stopped working, has a detailed information that you can use as a guide to fix the issue.
If you need further assistance or if you have other questions or concerns, please feel free to create a new post. We are happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Many thanks for your reply.
I tried to update .NET Framewwok as the article suggested, but am getting the following message stating that the version is already installed.
Any other suggestions?
Hi KVM,
Thank you for the update. Sorry to know that you still have the issue. Could you please confirm what version of Windows you are currently using on your computer? Before opening AccountRight, can you please right-click on the icon and select Run as administrator? If it is still not working, please retrieve the diagnostic log of the AccountRight file so we can investigate further. Kindly click on this link.
Please let me know if you need further assistance. I am happy to help.
Kind Regards,
Cel
Hi Cel
I am using Windwos 10 Home.
I tried running as Administrator but that diod not solve the problem.
This is the diagnostic log
Many thanks for all your assistance.
Hi KVM,
We hope this message finds you well. We recently requested additional information and await your response. May we know how you go about the issue? If you still need assistance or have other questions or concerns, please contact us again or create a new post. We are happy to help.
Kind Regards,
Cel
