Undeposited Funds

Hi auskit, 

 

Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your transactions not being linked to the invoice. Unfortunately, we need more information regarding the transaction for us to know why it is coded this way. In general, the undeposited funds account gets an amount if you create a payment for an invoice or any credit transaction. For us to understand how the transaction is coded, please send us a screenshot of the recap of the undeposited funds transaction in question. 

 

We look forward to your response.

 

Thanks,
Genreve

Hi auskit, 

 

We haven't received any updates regarding your concern since Monday. Feel free to send us a screenshot of the recap of the undeposited funds transaction. 

 

If you have any other concerns, feel free to create a new thread in the forum. 

 

Thanks,
Genreve

Hi auskit, 

 

I hope you are well. We will be closing this case as we haven't received any updates regarding your concern. 

 

Feel free to create a new thread if you require any other assistance. 

 

Thanks,

Genreve