Forum Discussion

KriszK's avatar
KriszK
2 months ago

Wrong AMEX card comes up on MYOB when trying to link

Linking AMEX to MYOB, the wrong AMEX card is displayed and won't allow me to link to the correct account.

 

In fact, the account that appears on the dashboard doesn't even belong to my organisation. 

 

I've rung AMEX, and they have said it is a problem with MYOB. I've rung MYOB and they have said that it is an AMEX issue. 

 

I do not even know the account that MYOB is is trying to link to in AMEX. Anyone else encountered this problem?

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi KriszK,

     

    That's definitely a weird issue with the AMEX card showing up wrong. Here's a link that runs through to link your AMEX to MYOB. Worth checking out just in case: Connecting an AMEX card to MYOB.

     

    If it's still not working right, best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can dig into it with you.

     

    Regards,

    Sai

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