Forum Discussion

diffuse1's avatar
15 days ago

Error message

Account Edge 9.5

 

Error messsage

 

Serial number or registration code is incorrect.

 

We are trying to get a file confirmation code.  It does not work with the code from the MYOB consultant and it does not work with the file code generated in my browser (Chrome)

 

Help please!

 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi diffuse1,

     

    Please note that AccountEdge 9.5 is no longer a supported product. However, we'll do our best to guide you in resolving this issue.

     

    The error message regarding the serial number or registration code mismatch may occur if the details enterd are incorrect. Please ensure the serial number you are entering is correct. You can also get additional assistance by visiting this link: Activating and confirming older MYOB products.

     

     

    Regards,

    Sai