Forum Discussion

RonArthurs's avatar
RonArthurs
11 months ago

I am unable to login to YourPay

I have a Yourpay account and I am unable to logon after an error logging out.

Uh-oh! The numbers don't add up.

What can I do?

  • RonArthurs's avatar
    RonArthurs
    11 months ago

    Thank you Genreve,

    It turns out that my employer is not using YourPay so I missed the message and have now started using Teams.

    Thanks

    Ron

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi RonArthurs, 


    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your issue accessing your YourPay. Generally, this error message appears if your file got upgraded from Essentials to Business. As YourPay can only connect with an Essentials file. If you are indeed upgraded to the new MYOB Business, I recommend checking the similar application MYOB Team. 

     

    If you are not on MYOB Business and still can't access your YourPay account, feel free to let us know. 

     

    Let us know if you require any other assistance. 


    Thanks,
    Genreve

    • RonArthurs's avatar
      RonArthurs
      11 months ago

      Thank you Genreve,

      It turns out that my employer is not using YourPay so I missed the message and have now started using Teams.

      Thanks

      Ron

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        11 months ago

        Hi RonArthurs, 


        Thanks for the update. 

         

        I'm glad all is fine now. 

         

        Feel free to create a new thread if you require any other assistance. 

         

        Thanks,

        Genreve

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