Forum Discussion

Umag's avatar
Umag
Experienced User
2 months ago

MYOB Super slow and taking too long to load

MYOB has been super slow for the last week or so.  Each action seems to take very long. Eg when you click on bills to enter a bill, it takes so long.  Same with reports. From the reports if you want to look further into an individual invoice etc, it just keeps circling, sometimes timing out.  Cannot get any work done.  I have cleared the MYOB Cache so many times now.  Right after clearing the cache it works but then again it goes back to the same thing again.  This is a major disruption to the normal workflow of any business.  It is not up to us to keep clearing cache etc.  MYOB Subscriptions keep going up but the product or your cloud storage capacity is failing customers.  I am looking into making a formal complaint to the ombudsmen.  

4 Replies

  • Umag's avatar
    Umag
    Experienced User
    2 months ago

    Hi Earl,

    It appeared to be better this morning. However, it has gone back to taking very long time for each task, saving a purchase etc

     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Umag,

    Thanks for taking the time to share this with us . We were aware of the issue earlier this week that caused some degraded performance with MYOB online services. The good news is our team got onto it, and it was resolved earlier this morning. Plea see our status hub page for more info. 


     

    If you’re still experiencing slow performance, it might be something else going on under the hood. In that case, I’d definitely recommend reaching out to our team so they can dig a little deeper and get you back up to speed. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
     

    Appreciate your patience on this one!

    Regards,
    Earl

  • Umag's avatar
    Umag
    Experienced User
    2 months ago

    What does the above mean? Affected 0? Down 0? 

     

    Becoming almost impossible work in MYOB.