Our Reconciliation Report started showing entries from 2007 after an update i think about 2 years ago. There is 15 Cleared Cheques entries all dated in May & June 2007 and 29 Cleared Deposits all dated June 2007. These do not affect anything except look confusing and should not be there and why are they? My accountant has asked if this can be rectified and cleared. Help Please..
Hey klnowlan,
It sounds like those old entries from 2007 have popped up after the update, which isn't ideal. To clear them up, you'll need to undo the reconciliation for those transactions. You can check out this post for step-by-step instructions on how to deal with old transactions showing. If you still run into any issues, make sure to reach out to support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
