Emailing Invoices using API send endpoint

Hi ROC_MYOB​ 

 

This endpoint gets worse - I found another bug which is nasty.

It does not seem to be able to handle the unusual format of the email address that MYOB uses for sending invoices to in-trays on MYOB - '17685900-0a92-48e6-9aae-9b990690c663@document.myob.com' - works fine if done manually from within MYOB emailing but via the email endpoint it doesn't go out - or vanishes into the ether.

I have tested this numerous times to authenticate this bug - if you open an email sent via the endpoint to confirm received it indicates it was received - but it isn't there.

My client has 15 plus franchises each with their own MYOB via - even though I have now sent out over 500 invoices using the endpoint - none have been received by these franchises - yet send them from within MYOB and they are received - is my endpoint working correctly - yes - the 1st thing I checked to ensure I wasn't truncating email addresses as they are quite long - grr - I have now to resend manually over 200 invoices. 

 

This is not good MYOB - haven't heard back on the original bug - you didn't call me when I set a time for a call at your request and now this new bug.

 

The Doc

Hi ROC_MYOB​ 

 

This endpoint would appear to be merely the result, not the cause of a problem in emailing from MYOB - something I long ago suspected as faulty but could get no traction with MYOB.

 

The endpoint may just be leveraging a faulty emailing code within MYOB - however, I do not have cast-iron proof just suspicions that go back years and the suspicions heightened recently.

After writing code to auto-invoice for a client - something that manual staff were dropping the ball on regularly, delaying completed orders conversion to invoices and emailing out the invoice for account customers for up to 3 weeks sometimes to the tune of 500k in revenue - then auto-invoicing came as a breeze of fresh air - hmm - but doubled edged it seems.

 

Everything worked - it was tested - emailing using the emailing endpoint and a normal email address eg

 

mailto:bob@thehappyhomre.com.au  - it worked well - however, I didn't test emailing to MYOB's in-trays in MYOB files email addresses look like this

mailto:17685907-0a92-48e6-9aae-9b980690c663@document.myob.com which nicely puts invoices into MYOB file in-trays.

 

80% of my client's customers were franchisees running MYOB files they managed and the email addresses were of this type.  On the 3rd day of running the new code we had a catchup to do 344  invoices to go out - code worked beautifully - 

 

1. Check Web status - Order Completed - tick
2. Download Sales Order from MYOB - as Sales Order from Web may not be upto date - orders change
3. Create invoice and POST to MYOB via API- tick
4. Delete Sales order - through API - tick
5. Download Sales Invoices - as UID is needed to email invoice - tick worked
6. Download Customers from MYOB to check email address - tick
7. Email Invoices using email endpoint - 100% error free - not 1 error 

 

344 invoices sent - ALL clients with in-tray emails - 80% never received invoices; YET - check the emailing app in MYOB - sent emails - it shows email sent AND RECEIVED!

And worse - yesterday when we found this error - the emailing app in MYOB just timed out saying cannot connect - and nothing to do with internet access, slow internet - I am on very fast NBN - open 2 other MYOB files at the same time - select the email app in the file - pops up instantly.

 

So my client had to go into each of these invoices - now up to 500 because that is how many in the past week not sent out by the emailing app that had to be manually opened - select - 'send email' - top left and sent. That appears to work - though I need that confirmed.

 

2 years ago on my son's business myob file - payslips were sent to staff - every single pay period - emails for some staff were not received - dropped, missed or mysteriously vanished. This problem not pops up as a warning I suspect.

 

Houston - we have a problem - I cannot rely on the emailing up in MYOB to send invoices to clients. 

 

I am now coding my auto-invoicing app to send out invoices via CDO code from my application which does not use Outlook as the emailer - in the past this process works 100% or tells you with an error.

 

Folks I am not saying categorically there is a problem but you know the saying about smelling like duck poo, looking like duck poo etc. 

 

The end point may not actually be the culprit but then I don't think it is Lilly white.

 

If you want to discuss MYOB please call me 0415262694

 

The Doc

 

Hi ROC_MYOB​ 

 

Well, MYOB, a reprieve - just had a brainflash overnight and realised that thee reason these clients aren't getting invoices to their in-try emails is not because they aren't going out - they are, BUT ......... the original 2 problems with this endpoint were - 

1. that it was the queuing the delioverystatus from 'to be emailed' to émailed', and
2. it wasn't attaching an invoice according to the emailing instructions in MYOB - 'add link to invoice and attach invoice' - and the endpoint doesn't, or is unable to attach an invoice.

So - emailing to an in-tray email address will appear to 'not occur' - but look at the email status in MYOB and it says 'sent' and 'received' - but there is no attached invoice ( for reason 2 above) so nothing appears in the in-tray - and this is seen as 'not sent'.

 

So the fault is the endpoint MYOB - however, notwithstanding - emailing within MYOB facility is slow, times out and is NOT 100% - that still stands as a complaint - whereas if you send from say outlook - you get an error message back.

 

So my fall back is to create an external pdf of the invoice and email it using an external emailer - this is the solution now being worked on.

 

Oh -  there is another endpoint - 'render invoice to pdf' - yep but just cannot get this to work ......

 

The Doc