Change of primary contact

Question

I have been trying for over a week to get someone to respond to my email regarding change of primary contact for my business. I successfully changed the Account right access and contact details but I can not get any action for changing the MYOB business payroll only access and primary contact details changed. I’ve sent 4 emails, and a complaint and still no response. I need to access payroll for obvious reasons. The former contact/ administrator is no longer available to assist. Is there any other option other than mailto:customer_service@myob.com

I’ve tried phoning but they won’t talk to me because I’m not the primary contact but I can’t change that because no one will get back to me after I’ve sent the paperwork in 3 times to change this. Please help. I don’t know why it’s so difficult to change some simple details.

doreen_p · Answer

Hi Dollyopal,
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Sorry you’ve had to put in so much effort chasing this primary contact change, with all the emails, the calls and still being stuck. I’ve passed this straight to the team who handle these updates so they can take it from here. They’ll go over the documents you’ve already sent and will get in touch if they need anything extra. Once everything’s sorted, you’ll receive an email confirming the new primary contact.
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Cheers,
Doreen

iain_t · Answer

I,too, am waiting for a reply regarding change of primary contact.&nbsp; How long will it take to get a result?&nbsp;&nbsp;ThanksIain

earl_hd · Answer

Hi iain_t,Thanks for posting. If you already submit all the necessary documents, please allow 3-5 business days for our team to process your request. More information here: Change the primary contact on an MYOB accountRegards,Earl
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Change of primary contact

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