Forum Discussion

Ryan_B's avatar
Ryan_B
Partner
2 years ago

Emails being sent as plain text

I have a Windows 2019 Standard Remote Desktop environment, with MS Office 2019 and Accountright Server 2022.9

 

Im not sure if its just since the last update, but more often than not any emails sent from myob are now going as plain text (not HTML) and are missing the normal signature etc.  I think previously you'd see Outlook pop up or a window flash as myob was creating and sending the email, but we're not seeing that now.

 

I have tried reinstalling MYOB and checked the OS and MS Office are up to date, not sure what else to try or look for.  MYOB support can you please advise?

 

thanks

  • blakeb's avatar
    blakeb
    Contributing User
    2 years ago

    Hi Ryan,

     

    I'm using the MSI version on a TS and since upgrading to 2022.9 - no signature, just MYOB's plain text statement - did you end up getting it sorted?

    • Ryan_B's avatar
      Ryan_B
      Partner
      2 years ago

      Hi blakeb - nope no joy yet, and no response from MYOB that Ive seen.

       

      It seemed to oddly occaisionally work, but 99.9% of the time sent as plain text - definately needs to be caused by a recent update.

      • blakeb's avatar
        blakeb
        Contributing User
        2 years ago

        Cheers Ryan, if I find an answer, I shall let you know.