End of MYOB v19 & earlier versions

hello Mike_MYOB​  

Further to the above, Could you please advise how customers can determine when their next confirmation is due?

Is there a way for us to view the confirmation expiry date within the company file, or can MYOB confirm this upon request?

For example, if a file’s next confirmation date is 20 November 2026, does that mean the file would remain fully operational until that date and only become read-only when confirmation is required after that point?

Also, can you confirm whether confirmations are typically required once per year, or can they occur more frequently depending on the licence or file?

Understanding this timing is important for planning and assessing the practical impact of the decommissioning.

Hi NC1231​ 

This piece is correct:

NC1231 wrote:

For example, if a file’s next confirmation date is 20 November 2026, does that mean the file would remain fully operational until that date and only become read-only when confirmation is required after that point?

You will still be able to add data to your file until the next confirmation date.

These confirmations are usually within a 30-90 day range for our legacy software.

The next confirmation date doesnt show in the software itself for you and MYOB will be unable to provide this to you as we do not support this software.

Hi Fermax​ , these versions have been fully decommissioned and have been unsupported for many years. Because the product has reached its end-of-life, MYOB is unable to provide support, updates, or reimbursements for any issues related to its continued use.

While we cannot reimburse costs for this unsupported software, we can help you transition to a modern, fully supported MYOB solution that is secure and compliant with current regulations. You can view our plans and pricing here or create a migration request here

Not only this, but also: 

• The cloud based subscription fees keep going up and up and up - far exceeding inflation;
• Clients with multiple files in Premier are being charged the full fee for each file rather than permitting 2 file slots (so a person with 4 cloud based account right files pays $630 instead of $420);
• MYOB does not identify the File ID, serial number or file name on the Tax Invoice making it even harder to keep track of errors in charging;
• MYOB now imposes compulsory identification requirements that demand sharing highly sensitive information with MYOB to access invoice features without online payments setup where there is no legally justifiable basis to do so (since there is no online payment setup);
• Contacting MYOB has become an all day event that is so stressful it's almost untenable. ... The list goes on....

There would HAVE to be a basis for a class action in due course. They are tyrannical in their operation and operate inconsistently with the values that have given rise to consumer and other relevant contractual legislation in this Country.