Hi,
Using the online version of AccountRight, going into Purchases/Bills
Entering a Supplier name beginning W and nothing comes up. Clicking on the down arrow to open the list, scrolling down to the bottom, it ends at Taylor.
I know the creditor is active and I can run a report of that creditor's open bills.
Is there something amiss in the settings?
Thanks in advance,
Lesley
Hi LesleyMCTG,
Thanks for the clear description, this sounds like the browser list isn’t loading the full set of suppliers in the Purchases > Bills screen. When you're trying to filter bills by supplier on the Bills page, the "No supplier found" message might appear if the exact name isn't entered. A quick workaround is to enter the initial letter of the supplier's name in the search field. This will trigger the system to load all supplier names starting with that letter. Sometimes the dropdown might not display all suppliers due to space constraints, but rest assured, they're all there in the background. Just wait for the bills to load after entering the initial letter, and you should see the supplier names pop up.
I hope this helps!
Regards,
Earl
Hi Earl,
Thank you for your advice.
Unfortunately, that didn't work either. I entered Trad for Tradelink and the drop down menu only populated to Oz.
I have worked around it by putting Supplier to ALL and then sorting the Supplier name (Z-A) and found the Tradelink invoices.
Kind regards,
Lesley
