Forum Discussion

Bel1's avatar
Bel1
Contributing Cover User
12 months ago

I can't have 2 company files open at the same time anymore

Up until last week I was able to have 2 company files open at the same time on my desktop.  I would open one and then right click on the icon to open the other.  Now I get the below error message.  I am in and out of both company files throughout the day and even if I close one down and try to open the other I still get the same message.  I have to login to the online file and log out there.  What has changed?  How do I go back to having 2 files open at the same time on the desktop?

Error Message on desktop- Unable to open company file.  The company file is not registered to the AccountRight Live account that you are currently logged in to.

  • Ruth7's avatar
    Ruth7
    Contributing User
    10 months ago

    I have the same issue.  I use 3 files everyday, all day long and need to be able to switch quickly between them.

    This has always easy until a recent update.  

    MYOB PLEASE FIX THIS ISSUE!

    • Bel1's avatar
      Bel1
      Contributing Cover User
      10 months ago

      Ruth, I am still having this issue with no solution provided yet.  I hope it is fixed soon.

  • cazza12's avatar
    cazza12
    Cover User
    11 months ago

    Hi, this has happened to myself also, so interested in the reason why and hopefully a solution, as it is very annoying and time consuming logging in and out multiple times a day.

  • Albert_De Giouveia's avatar
    Albert_De Giouveia
    Experienced Partner
    11 months ago

    Strange, I daily use 3 AR desktop files open at the same time? It should allow access via login to each file or if you are a partner and have both files linked to your account it should work. I would like to hear if you found a solution?

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, Albert_De Giouveia

       

      Thanks for your post.

       

      We were able to reach out to the Community Forum users already and are awaiting their response. We're glad to hear that you can access multiple company files without any issues. Please feel free to reach out to us if you encounter any issues in the future.

       

      Best regards,

      Doreen

      • Ruth7's avatar
        Ruth7
        Contributing User
        10 months ago

        No, this response did not help.

        We, the users, actually need solutions to the problems we identify.

        For those of us that run multiple businesses, it is critically important that we be able to switch seamlessly between files - meaning that we must be able to have multiple MYOB data files open at the same time.

        Please sort this out.

        PS-the answer is not to link files to our identity.  As the company files are totally independent, unrelated businesses, each one has a different identity.

    • Ruth7's avatar
      Ruth7
      Contributing User
      10 months ago

      Would you please explain how you do this.  After an update a couple of months ago, I was no longer able to do this.  No matter how I attempt it, I always get an error message that says

      "Unable to open company file

      This company file is not registered to the AccountRight Live account that you are currently logged in to."

       

       

      • Albert_De Giouveia's avatar
        Albert_De Giouveia
        Experienced Partner
        10 months ago

        If you are using AR desktop version with live data files.

        Make sure you have the AR icon on your desktop. Dbl click the icon and log in to the first account.

        Repeat the process from the icon for the subsequent data file.

         

        Doing it any other way will just replace the first one.

         

        OR - Login to the app.myob.com version and on the top right - Switch between companies. NB: The accounts need to be linked to the same login.